US_Principal Specialist, Tech Support
📋 Role Overview & Responsibilities
Description
A Principal Specialist will provide technical support and on-going process monitoring for all activities associated with the manufacture of animal health vaccines in order to support business objectives.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
Duties & Responsibilities
Escalation of production flow disturbances and participation in root cause identification with IO
Maintenance of technical data and support documentation
Technical team leadership and process monitoring for IO
Lead / create / develop troubleshooting protocols within the Outline of Production
Management and resolution of critical products & raw materials with QA & RA
Collaborate with IO, QA, RA for Change Control Requests
Participate / represent IO in Technical Change Review
Management of annual Product Quality Review (PQR)
Requirements
Required
Bachelor of Science from an accredited institution in Biology or related field
Five+ (5+) years of industry experience
Preferred
Bachelor / Masters of Science from an accredited institution in Biology or related field
Ten+ (10+) years of industry experience
Exceeds
Masters / Doctorate of Science from an accredited institution in Biology or related field
Ten+ (10+) years of industry experience
Experience interacting with operations teams, establishing lines of communication and providing real-time technical support in a highly regulated industry.
Demonstrated experience with root cause identification, resolution and monitoring (DMAIC model).
Industry experience leading diverse teams and resolving complex technical issues.
Hands on experience with biological / pharmaceutical processing, automated control systems and industrial scale biological processes.
Industry experience with technical writing and interface with US / international regulatory agencies.
Proven experience with statistical analysis, control charting, process capability or related monitoring tools.
Ideal candidates will have proven industry experience within a mid-large sized USDA / FDA regulated animal health or pharmaceutical company with clear commitment to maintaining regulatory compliance and achieving business objectives.
Eligibility Requirements
Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.
Frequently Asked Questions
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This position is located in Gainesville, GA with potential relocation and sponsorship assistance depending on candidate qualifications.
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