International Logistic Key Account Control Tower
📋 Role Overview & Responsibilities
The International Logistic Key Account Control Tower will provide support to the OKAM and GAM to develop first class customer relations. To achieve operational excellence through enforcing customer SOPs, pro-active action, analysis, promote continuous improvement with key stakeholders. Work closely with stakeholders to optimize and build reports that are required by Tier 1 & 2 accounts that can be used for data analytics that will improve Bollore’s operational service, business development and continuous improvement plans.
Monitor CT Customer’s ActivitiesConsistently monitor emails and respond in a timely and professional manner to Customers and Bollore network in order to provide full visibility to Customers.Responsible and familiarize with track & trace systems (LINKEnsure that contractual rates and agreed plans are closely followed and always aligned with Customer’s expectations.Business SupportCollaborate closely with OKAM & GAM in supporting business review materials on periodic basis (monthly & quarterly)Monitor the performance and highlight ambiguities or actions needed to concerned stakeholders.
Requirements High school diploma or general education degree (GED); a minimum of 3-5 years' experience in the flow management/control tower/IFF contract operations management/key accountsSkills & CapabilitiesInternational Freight Forwarding (knowledge in Supply Chain and/or Logistics will be a plus)Very good knowledge of freight forwarding operations and processesGood command of Microsoft Office tools (Excel, Power Point) Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables in standardized situations.Analytical, objective, optimistic, self-motivated to resist constant stress or negative atmosphere Must have logical, approachable interpersonal skills, listening to feedback is utmost important.
Salary range - $65,000 - $70,000 annuallyPlus click reply to see the full job description.
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This position is located in Lyndhurst, NJ with potential relocation and sponsorship assistance depending on candidate qualifications.
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