Chief Operating Officer

Book+Street is seeking a roll-up your sleeves, whatever it takes, get things done, Consulting Operations Manager to work with our clients to streamline processes, manage resources, and optimize project outcomes. Reporting to our Head of COO Solutions, this position is a full-time, salaried, non-exempt position working from our Columbus office and traveling to our clients to get things done onsite. This position will work a minimum of 40 hours per week, with an annual target of 80% Time Worked Billable during our core hours of business, as well as occasional sprints, as needed. This position is eligible for our Hybrid Work policy (minimum 3 days onsite after 90 days).

The ideal candidate will possess a degree in business administration, operations management or a related field, with a master’s degree preferred and will have 10 years of experience as a Chief Operating Officer or similar role, leading operations within a diverse set of industries, and ideally will have experience consulting with early-stage companies to build out their operating systems.

We’re looking for someone with a non-stop positive attitude who loves a challenge, understands and appreciates the sense of urgency required of our diverse startup clients, and excels in a dynamic consulting environment.

You will be aligned with our CORE STRATEGIC VALUES:WIT – You’ll do whatever it takes to ensure our clients’ needs are met!Wisdom – You are always learning, through research and continuing education!The 3Cs – You will communicate, collaborate and cooperate to ensure team and client success!GSDADL – You will thrive on productivity, and get $hit done, all day long!

JOB RESPONSIBILITIESOperational Leadership: Provide strategic direction and leadership for the firm's operational functions, including project management, resource allocation, and process optimization.Strategic Planning: Collaborate with the CEO and executive team to develop and implement strategic plans, initiatives, and goals that align with the firm's vision and objectives.Financial Management: Support financial planning, budgeting, and forecasting to ensure financial health, profitability, and sustainable growth.Resource Allocation: Manage resources such as consultants, technology, and budgetary resources to optimize utilization, productivity, and client satisfaction.Operational Efficiency: Identify areas for process improvement, automation, and best practices implementation to enhance operational efficiency and effectiveness.Cross-functional Collaboration: Work closely with other departments such as sales, marketing, finance, and human resources to coordinate activities, resolve issues, and achieve common objectives. Foster a collaborative and cohesive organizational culture.Client Relationship Management: Work closely with client-facing teams to ensure strong client relationships, exceptional service delivery, and value creation.Risk Management: Identify and mitigate operational risks, proactively addressing challenges to minimize disruptions and ensure project success.Performance Monitoring: Develop and implement performance metrics, KPIs, and reporting mechanisms to track operational performance, analyze data, and drive continuous improvement.Compliance and Governance: Ensure compliance with industry regulations, standards, and best practices, maintaining high levels of integrity, ethics, and corporate governance.Reporting and Analysis: Prepare regular reports and presentations for executive leadership, board of directors, and stakeholders. Provide insights, trends, and recommendations based on data analysis and operational performance metrics.

REQUIREMENTSBachelor's degree in business administration, operations management, or a related field (Master's degree preferred).10+ years of experience in operations leadership with a proven track record of strategic planning, operational excellence, financial management, and team leadership.Strong businessacumen, analytical skills,and decision-making abilities.Excellent communication, negotiation, and interpersonal skills, with the ability to build relationships and collaborate effectively across all levels of the organization.Proficiency in project management tools, ERP systems,and other relevant software applications.Certification in project management (e.g., PMP) and/or operations management is a plus.Knowledge of industry-specific trends, technologies, and best practices.Ability to adapt to a fast-paced, dynamic environment and drive change and innovation initiatives.Experience working with startupsis a big plus.Ability to multitask, prioritize tasks, and work effectively under pressure.Ability to work independently, and within teams, prioritize tasks, and meet targets.Comfortable with using technology, including Mac computers and a variety of software (Hubspot, Monday, Advanced Excel).Excellent ability to communicate professionally with people at all levels of an organization and external contacts, both verbally and in writing – must provide writing samples.Must be available to work from our office or client site 5 days a week for the first 90 days during our core hours of business and occasional evenings, if deadlines require. Hybrid work schedule is only available after 90 days and only when client work allows.Must have reliable transportation and be able to travel for client meetings and events, as needed.Ability to lift approximately 20-25 lbs.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

COVID-19 VACCINEIn order to maintain a safe work environment, employees will be required to provide proof of vaccination on or before first day of employment.

LOCATIONAt Book+Street® we work in a highly consultive environment – not just with our clients, but among our own team. Selected individual will be expected to work on-site as part of a highly collaborative team in our Victorian Village office and will be able to travel to client sites within the Midwest.

WHY BOOK+STREET?At Book+Street® we love what we do and encourage open communication, flexibility and diversity. We offer a robust benefits package including PTO, paid holidays, sponsored medical, 100% employer paid dental and vision, life, AD&D and disability insurance and a generous 401K match to all full-time employees.

COMPENSATION$120,000-$150,000 per year, plus bonus.

NEXT STEPSTo express your interest, please provide a short cover letter telling us why you’re perfect for this role, along with resume detailing your experience.

Book+Street® is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.