Ambulatory Float Pool Ambulatory Services Representative 1 (Per Diem)

Position Summary

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).

Position: Ambulatory Services Representative 1

Department: Ambulatory Float Pool

Schedule: Per Diem

Essential Responsibilities / Duties

Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:

Reception & customer servicecreating or verifying Master Patient Index (MPI)registration demographicsvisit managementappointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)insurance/coverage verificationco-payment collectionfront-end review and correcting registration & insurance editspre-authorization, referral coordination and referral reconciliationReferral work lists

Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).

Other related duties as needed.

Job Requirements

EDUCATION

Associates degree (or equivalent) or

HS/GED plus at least two years relevant experience.

Experience Working In a Clinical Setting Preferred.

KNOWLEDGE AND SKILLS

Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.Must be able to maintain strict confidentiality of all personal/health sensitive information.Ability to effectively handle challenging situations and to balance multiple priorities.Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Equal Opportunity Employer/Disabled/Veterans