Technical Support Specialist
📋 Role Overview & Responsibilities
About Us
At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.
Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.
We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.
Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of it.
Responsibilities
Experience in a customer-facing, technical support roleTriage Field technical support inquiries from customersActively watch the ticketing queue monitorProvide Tier 1 support for client and internal end-usersHandle high volume incoming calls and system alertsMonitor and triage incoming requests via ticket queuesHave extraordinary communication and problem analysis skills
Qualifications
Degree/Certification or equivalent practical experienceExperience working in a Support/Service/Help Desk/Call Center RoleExcellent analytical, organizational, interpersonal, and teamwork skillsAbility to adjust quickly to changing priorities and make quick decisions with available informationVital customer service, prioritization, multitasking, communication, and leadership skills
Benefits:Fully company-paid Medical and 99% company-paid Dental and Vision Insurance3 weeks Paid Time Off, 5 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401KBeautiful new SF office with outdoor rooftop workspaceFree beverages with our Bot, snacks, and Wednesday lunches
Frequently Asked Questions
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This position is located in San Francisco, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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