IT System Administrator (Tier II) MSP
📋 Role Overview & Responsibilities
IT System Administrator Tier II (MSP)
As one of the top growing I.T. services provider and consulting firms, we service many SMB clients including medical companies, insurance companies, financial firms, and nonprofits to name a few. We also have diverse service offerings including but not limited to Managed Services, IT Consulting, Cyber Security, and Cloud Solutions.
Currently, we are seeking an IT System Administrator Tier II to join our growing team, The ideal IT System Administrator Tier II is reliable, detail oriented, personable, and eager to advance their technical skill set.
IT System Administrator Tier II (MSP) Position Duties/Responsibilities:Troubleshoots hardware/software/configuration/technical issues (received via ticketing system, email, phone, or in-person) and resolves to client satisfactionProvides installation & configuration support of routers, servers, firewalls, & network equipmentPerforms Configuration/Implementation/Management within Windows Server environmentsServes as an escalation point on the service desk and assist with project based work
IT System Administrator Tier II (MSP) Requirements:3+ years experience working for a Managed Service ProviderAdvance support for servers and other critical components in AzureKnowledge and hands-on experience providing technical support to users using Microsoft 365 and GoogleExcellent knowledge of the principles, methods, and techniques used in troubleshooting and support as well as servers, desktops, laptops, printers, peripherals, and network management software – this includes TCP/IP 4 routing /firewall/VLAN abilitiesExtensive experience working and understanding working with VMware and/or Hyper-VP2V and V2V migrations experienceTicketing and RMM experience (ConnectWise and ITGlue)
IT System Administrator Tier II (MSP) Benefits:Base salary $65,000-$75,000 (dependent on experience)Certification reimbursementCareer development and formal trainingBonus yearly depending on performanceMatching 401(k)Health BenefitsCar/ mileage reimbursement
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This position is located in Roanoke, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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