Managed Services Cloud Administrator

Managed Services Cloud System Administrator

The Managed Services Cloud System Administrator is primarily responsible for working on the backend administration and escalated support issues at our HQ. All our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service.

The Managed Services Cloud System Administrator must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. The Managed Services System Administrator position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

Primary ResponsibilitiesPrimary Duties: Heavy focus in Azure and O365 administration Critical Focus: Proficiency in Windows security policies, regular server patch management, and continuous vulnerability assessment and remediation.Windows Management: Proficient in managing Windows Active Directory / Domains, DNS, DHCP, and Group Policy.Virtualization: Experienced in server and endpoint hypervisors and virtualization, particularly with VMware.Networking: Understanding of network protocols, firewall management, remote work configurations, and network troubleshooting. Experience with SonicWall and Fortinet products (SOHOs and firewalls) is a plus.Cloud: Experience with Azure, AWS, or other cloud platforms.Scripting: Knowledge of PowerShell scripting for task automation and report building with additional experience in legacy SQL and VBA scripting being a plus.Hardware: Direct experience with server hardware, remote management, RAID configurations, backup appliances, and tiered storage solutions.Support Process Improvement: Proven ability to enhance support processes and automation using deployment and monitoring tools.Ticketing and Change Management: Experience in tracking all work through a ticketing system and with Change Management (CM) processes.Vendor Support: Must be capable of acting as the IT point of contact (POC) for external hardware/software vendor support and collaboration as needed.

Expectations, Job Requirements, Work ScenariosAs this position is hybrid, we are looking for a proactive and self-motivated employee to accept and excel in the role. The ideal candidate will operate independently as well as in remote partnership with other Envoy employees. The candidate must possess the ability to identify situations where actions may affect business operations or other IT initiatives and proactively address them through planning and communication to minimize disruption.Firewall, server, and other network activity log review on a regular and proactive basis to spot issues and deficiencies. Experience with intrusion detection, security audits, etc. a plus.Regularly update, maintain, and configure network devices for optimal performance and security.The ideal candidate possesses a high technical aptitude for network backend and user-facing systems and the relationships between them.Frequent use of ticketing systems to track individual issues and projects will be expected. Tickets and project work are heavily coordinated between other members of IT and we believe communication is key.Checklists and proactive system administration tasks will be implemented and expected on a recurring basis to ensure accounts, servers, etc. are maintained and kept current proactively.

Additionally, the ideal Managed Services System Administrator will possess:Strong consulting and communication skillsConfidence and experience in front of clientsStrong ability to work in a team-based environmentAbility to be a self-starter and possess good time management skills

Managed Services System Administrator Benefits:Health, Dental, Vision insurance401k MatchBasic Life/AD&DShort and long-term disabilityEmployee Referral ProgramVacation Time

• Actual salary for Managed Services System Administrator to commensurate with experience*