IT Support Level 2
📋 Role Overview & Responsibilities
This is a Mid Level Role. Need someone in range of 3-5 years of experience in IT and Desktop support.
Supports corporate and remote staff and all other internal customers on systems problem resolution and requests for assistance and support Prioritizes projects to best service the needs of customersInstall new equipment when we open a field office and take it all down when it’s time to close oneUpgrades workstation software and network hardwareWorks with all types of hardware such as Servers, PCs, phone system, cell phones, alarm systems, printers, faxes, copiersWorks with phone, internet, security, and any other vendors to set up, maintain, and take down services for remote locations and our support centerMaintains IT call log, Project lists, inventories, and schedulesTrains and or facilitates training on software as neededUpdates personnel and informs them of changes in software and hardwarePerforms problem prevention and data analysisAssists users with all of their technology needs
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This position is located in Grapevine, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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