Bilingual Front Desk Receptionist
📋 Role Overview & Responsibilities
Company DescriptionBrazilian Lumber is the leading source of tropical hardwoods, carrying a large inventory of exotic woods, decking composites, hardware, ivy, turf, and more. We are vertically integrated, allowing distributors and contractors to benefit from higher margins and satisfied customers. Our commitment to responding quickly to customer requests has translated to a growth in revenue of over 120% in 2020.
Role DescriptionWe are looking for a retail Front Desk Receptionist/Sales Assistant to help customers identify and purchase products (lumber, hardware, artificial grass, composite decking). Sales Assistant will be at the front of the showroom receiving walk-ins, taking phone calls, and ensuring customers are promptly attended to. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximization.
Answer phone calls, take messages, and direct calls to the appropriate person or departmentWelcome and greet customers, assisting with client walk-insAscertain customers’ needs and wantsKeep up to date with product informationAccurately describe product features and benefitsAssist with administrative tasks such as filing, data entry, and organizing documentsHandle incoming and outgoing mail and packagesMaintain cleanliness and orderliness of the reception areEnsure high levels of customer satisfaction through excellent sales serviceFollow all companies policies and proceduresMiscellaneous tasks to support their manager
REQUIREMENTS- Proven working experience in retail sales- Basic understanding of sales principles and customer service practices- Track record of over-achieving sales quota- Proficiency in English & Spanish- Friendly, helpful, confident and engaging personality- Solid communication and interpersonal skills- EXCELLENT writing skills- Excel proficiency- Able use Quickbooks software- Customer service focus- Basic administration skills- Minimum High School Degree, college degree a plusIf you are a motivated individual with excellent administrative skills and a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Front Desk Receptionist. If you have any questions, please contact 786-297-0373
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This position is located in Miami, FL with potential relocation and sponsorship assistance depending on candidate qualifications.
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