Customer Service Representative

Our team is looking for a Customer Service Representative who will be responsible for internal sales administration and coordination in line with the company’s customer value proposition.

YOUR ROLE & RESPONSIBILITIES

Check and confirm all received orders

Sales order processing – accurate capturing and processing of sales orders onto ERP system

Report discrepancies with sales orders in terms of margins, stock levels, etc.

Back order monitoring and processing

Assist Product Managers with inventory management by monitoring and reporting unusual orders, new opportunities and customer requirements in terms of usage, quantity, etc.

Ongoing communication with AM’s and PM’s to ensure optimisation of stock availability

Liaise with customers and operations on the tracking and progress of deliveries, informing customers of any unforeseen delays

Handle customer queries and enquiries.

Provide feedback to Account Managers, on customer activities/complaints concerning their portfolio of customers.

Identify sales leads and refer to relevant Account Managers

Minimise daily operational costs and wastage (credit notes)

Build and maintain relationships with internal and external customers

Maintain customer service and quality standards.

Weekly and monthly reporting according to required standards.

Up-to-date and accurate document management

Compliance with company implemented policies, procedures Safety, Health and Environment standards

YOUR PROFILE

Matric or NQF Equivalent.

Diploma/National certificate in business administration preferred

2-4 years, experience in chemical industry advantageous

Must be computer literate in MS office.

Working knowledge of SAP advantageous.

OUR OFFER

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INTERESTED?

We look forward receiving your application.

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.