Operations Manager, Order Management - Americas
📋 Role Overview & Responsibilities
Operations Manager, Order Management - Americas
About Breville
Over the past 80+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".
A career at Breville is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world.
About the role
This role is responsible for supporting sales strategies and operational plans to achieve revenue targets and service expectations in addition to driving process and service improvements with the goal of achieving fulfillment accuracy and on-time deliveries that meet/exceed customer expectations.
Key responsibilities include
Direct contact for sales reps, operations, and customers in the USA, Canada and Mexico.Proactive end-to-end team management and thorough knowledge of fulfilment compliance so that issues can be identified early enough to implement levers to improve delivery and service performance.Develop and maintain strong relationships with all internal departments and coordinate the implementation of the appropriate levers to improve performance.Respond to sales queries with the highest communication standards and accurate information.Manage & resolve customer operational issues regarding chargebacks, logistical and claims disputes.Monitor customers scorecard data while using this info to develop strategies to improve KPI's by adjustment of internal processes.Maintain communication with 3PLs to ensure that the company complies with expected turnaround times and service expectations.Maintain team culture of high service standards, customer first, continuous improvement, transparency, and proactive problem resolution
Skills and abilities
Motivates and leads team.Demonstrates a sense of urgency.Differentiates between important vs routine issues/tasks.
Minimum Qualifications
Degree in Business, or related field or 5-10 years of customer service/logistics/supply chain-related experience.Proven work experience as order processing manager or similar roleOrder Processing Experience with large retailers (Amazon, Best Buy, Target..etc)Knowledge of organizational effectiveness and customer service managementStrong organization skills; attention to detailExcellent verbal and written communication skillsFamiliarity with business and financial principlesManage teams remotely, across North AmericaSetting objectives and performance reviewsIntermediate MS Office Skills (Excel, Word, Outlook)
Preferred Qualifications
Exposure to chargeback processes of major retailers.Knowledge of 3PL, EDI, ASN, WMS, and TMS a plusKnowledge of of Microsoft Dynamics (D365)Experience with major retailers (shipping, routing, compliance)Knowledge of Traffic and transportation/freight management bid process
To Apply
Come and make your mark with this global leader by applying today via the Apply Now button.
Breville Group is proud to be an Equal Employment Opportunity Employer.
Frequently Asked Questions
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This position is located in Torrance, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
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