Customer Success and Operations Associate

Company Overview: Brighthive is an AI-led data infrastructure, process, and visualized analytics platform that empowers every team to be a data team. We are dedicated to enhancing how businesses leverage data, ensuring seamless integration and maximum efficiency. Our mission is to solve the overwhelming reality of how to extract meaningful insight from the abundance of data that every team and company has.

Position Summary: We're seeking a dynamic Customer Success and Operations Associate to drive customer success, operations, and product enhancement at our B2B SaaS startup. You'll own long-term customer relationships, analyzing feedback to inform product development, and identifying expansion opportunities.

Key Responsibilities: Manage customer relationships and serve as the primary point of contact for their inquiries, issues, and feedback. Oversee onboarding and customer training sessions to ensure optimal platform utilization and user satisfaction. Act as a customer advocate within the internal team by gathering, analyzing, and prioritizing customer feedback to inform product roadmap decisions and enhancements. Drive renewals and expansion within existing accounts, proactively monitoring customer health and identifying key milestones. Drive product adoption through targeted educational initiatives. Coordinate with platform designers to implement customer-driven enhancements and features. Act as a bridge between customers and the technical team, translating requirements and writing tickets for development tasks. Estimate level of effort (LOE) for development tasks and ensure timely delivery of product updates. Work autonomously in a dynamic startup environment, demonstrating adaptability and resourcefulness.

Qualifications & Skills: Bachelor’s or Master’s degree in Computer Science, Data Science, Information Technology or relevant field, technical background preferred. Proven experience in customer success, product management, or a related role within the SaaS industry. Strong communication and interpersonal skills with the ability to effectively engage with customers and technical teams. Ability to translate between customer requirements and technical specifications. Familiarity with project management tools such as JIRA or similar platforms. Demonstrated ability to work independently and thrive in a fast-paced startup environment. A customer-centric mindset, with a record of driving customer experience and satisfaction. Experience in data analysis or working with data platforms, with a keen understanding of how to leverage data to drive customer success. Strong technical acumen, with the ability to understand and troubleshoot issues on data platforms.

What We Offer: A role at the forefront of the data and AI industry with significant growth opportunities. The chance to work in a dynamic, innovative, and supportive environment. Competitive salary and benefits package. Opportunities to influence product development and contribute to the company’s growth.

Company Values: At Brighthive, we believe in the power of data to drive meaningful insights and support critical decision-making. We are committed to accelerating time to insight and making data accessible to all teams, regardless of their technical expertise. If you are passionate about leveraging technology to unlock the potential of data and thrive in a dynamic startup environment, we encourage you to apply and join us on our mission to revolutionize the way teams work with data.

At Brighthive, we're committed to fostering a diverse and inclusive workplace. Studies have shown that women and people of color are less likely to apply for roles if they don't meet every qualification. If you're excited about this opportunity but don't perfectly align with all requirements, we encourage you to apply. You might be just the right fit for the role!