Customer Service Technician- BF

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.   

As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.

As a Customer Service Technician your responsibilities will include:Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipmentPerforming maintenance and repair on outside plant facilitiesClimbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cablesObserving all safety rules and regulationsAssisting other technical personnel in the performance of their duties when requestedActively supporting sales and marketing related activitiesDirecting customer facing work and sales referrals

Qualifications

WHAT IT TAKES TO CATCH OUR EYEHigh School diploma (or equivalent) or higherAbility to distinguish colors on facilitiesAbility to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)Basic computer skills including MS Office applicationsAbility to work in confined spaces (e.g. attics, crawl spaces, utility holes)Ability to work aloft (e.g. ladder)Ability to work outside in all weather conditions and at various hours of the day/nightA valid driver’s license and satisfactory driving recordPositive and professional appearance and demeanor when communicating the company’s products and services to our customersAccountability/dependability (on time and on load when scheduled and serve on call as needed)Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directionsActive Learning (curious seeker of added information and actively works to improve skills and knowledge)BONUS POINTS FOR:Prior experience as a customer facing telecom operations technicianBasic electricity training/certification or documented equivalent work experienceADSL installation/repair experience (self/full installs)A+/Net + Certified Required Soft SkillsThis position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a)requiredto join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free tochoosewhetherto join the union, but if you do join the union you would beobligatedto pay union dues

Additional Information

Salary ranges up to $64,000.

WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California ResidentsBrightspeed’s Privacy Notice