Platform Program Manager, Enterprise & Wholesale

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

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Job Description

Brightspeed has an exciting opportunity for a Platform Program Manager, Enterprise & Wholesale to join our rapidly growing team! As an individual contributor, you will be responsible for technical and non-technical program management, requirements gathering and verification, UAT, ORT, Go/No Go decisions, release support and program management lifecycle. You will work closely with IT and Business Operations teams to ensure alignment of processes and visions. The principal purpose of this role is to ensure consistent program management, on time / budget program release and effective communication for all programs assigned. This position will report to the Sr. Manager, Product & Platform Innovation – Governance.

As a Platform Program Manager, Enterprise & Wholesale, your responsibilities will include:Lead the domain to develop and drive Enterprise & Wholesale TSA exit related strategies, requirements, ORT and implementation in alignment with business strategiesHelp develop a scalable and robust cross-domain system stack that caters to Enterprise and Wholesale (E&W) customers’ needs and business outcomesDefine E&W product and platform excellence and enable operational efficiencies, through key analytics, enhancing product and service delivery, customer experiencesCreate cohesive cross domain Mass Markets (MM) and Enterprise & Wholesale (E&W) operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience and internal cost efficiencies while maximizing system platform, network capabilities and customer experiencesSupport the Product and Platform Innovation team by managing assigned targeted efforts to completionManage E2E program management life cycle for the Enterprise & Wholesale (E&W) platform stackSupport application / platform UAT, ORT, JIRA management, release scheduling and system integrationDevelop and evaluate program plans to document scope, schedule, tasks, and risk managementEnsure progress of assigned complex program/processes within budgetary and scheduling guidelinesCreation and tracking of programs; escalate and track program issues; document progress and prepare status reports (metrics, summaries, etc.) to be communicated in both formal and informal settingsAssist in ensuring that each program is executed with high quality and meets the measures of successDemonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:Bachelor’s degree in Project / Program Management, Business, or related field8+ years of experience managing cross-functional and/or cross team programs7+ years of strong technical experience, preferably in telecommunications or software development, preferably with knowledge including but not limited to:Network technology configuration / implementationEthernetOpticalProduct configuration / implementationWANLANWi-FiManaged ServicesSoftware developmentPortalsAPIOrchestrationSuccessful teamwork experience and demonstrated leadership abilitiesSelf-directing and the ability to work with minimal supervisionMust be able to read, understand and apply technical standardsAbility to translate technical terms into plain languageAbility to manage multiple projects / programs simultaneously and pivot quicklyExcellent client-facing and internal communication skillsExcellent PowerPoint & presentation skillsQuick learner with excellent written & verbal communication and analytical problem-solving skillsSolid organizational skills with attention to detail, context switching, and cope with tight deadlinesProficient in Microsoft Office applicationsProficient in program planning and life cycle development toolsBONUS POINTS FOR:Deep familiarity with fiber technologyCertified Project / Program Management Professional (PMP)-PM or Project / Program Management DegreeSmartSheets KnowledgeJIRA Knowledge

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices: Brightspeed’s Privacy Notice for California ResidentsBrightspeed’s Privacy Notice