Technical Lead, Order Fulfillment

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are currently looking for a Technical Lead, Order Fulfillment to join our growing team! As Technical Lead, Order Fulfillment, you will lead E2E system solutions for the Brightspeed telecom suite of applications. You will be responsible for system solutions in the areas of order fulfillment orchestration, inventory, provisioning, and billing domains. In this role, you will lead the team in every aspect of the customer order fulfillment process across the entire order provisioning life cycle.

As a Technical Lead, Order Fulfillment, your duties and responsibilities will include:

Define the roadmap, understanding the E2E process in migrating provisioning applications from one platform to another, lead the team to achieve the business goals, and identify solutions for any problems that come on the way operationallyLead the team for the solutions put forth by Architects for optimal performance, scalability, and stabilityDefine processes and ensuring the team follows the process to meet the KPIs set forth for the teamWork closely with the senior management, analyzing long-term business goals, and suggest ways the organization might achieve these goals with technologyGuide others to assess system usage trends and identifying potential performance constraints with inter-system processes

Qualifications

WHAT IT TAKES TO CATCH OUR EYE

Bachelor's Degree in Computer Science or similar field8+ years of experience in software engineering with at least 5 years of experience in leading a team of 5+ in the telecom domain6+ years of experience in Java microservices development including the ability in troubleshooting various environment issues4+ years of experience with Micro Services and domain-driven design3+ years of experience with one of the major cloud providers GCP, Azure, or AWSExperience leading solution architecture lifecycle including concept, design, prototyping, integration, testing, and production releaseExperience working in Telecom provisioning/billing and Fiber solutionsExperience implementing telecom products and services such as Voice/VOIP, Broadband servicesExperience implementing BPM/Workflow/Orchestration toolsThe ability to operate in a fast-paced environment with a laser focus on delivering resultsSelf-driven, detail-oriented, and skilled in managing multiple clients, stakeholders, and cross-functional projectsThe ability to exercise judgment in methods, techniques, and evaluation criteria for obtaining resultsProvide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

BONUS POINTS FOR

Java and Cloud (GCP/Azure/AWS) CertificationsExperience in FTTP provisioning and activation domain

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We Offer Competitive Compensation And Comprehensive Benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

Brightspeed’s Privacy Notice for California ResidentsBrightspeed’s Privacy Notice