VP, Operational Excellence

Posted Date: Apr 18, 2024

Employment Type: Full Time

Brinks Texas License #C00550

The Brink’s name is a promise to respect the trust we’ve earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Job Title

VP, Operational Excellence

Job Description

Brink’s is the world’s largest cash management company. Our customers, in over 100 countries, include financial institutions, retailers, government agencies (including central banks and mints), jewelers and other commercial operations around the world.

With over $3B in annual revenue and 60,700 dedicated employees in more than 40 countries, Brink’s has true global reach and a reputation as the most reliable name in the industry.

At Brink’s our culture is about living our Values of Safety, Customer Focus, Integrity, Engagement and Continuous Improvement every day, which makes a difference for our employees and our customers. Our values ensure that we work safely to protect ourselves and others, deliver successful customer solutions, always display the highest standards of ethics, and use technology to achieve results. We have a challenging opportunity for a Director, Operational Excellence.

Job Summary

The Director of Operations Excellence is responsible for driving achievement of Brink’s Cash-In-Transit (CIT) quality goals, Lean deployment/standardization, and execution of strategic projects and initiatives across all local branches within their assigned CIT district.

Key Responsibilities

The Director position reports through the CIT organization, taking direction from the Lean Strategy team to ensure consistency of deployment and execution of process standards. The position is domiciled at a Brink’s facility within the assigned district, and supports the CIT District Vice-President in these key focus areas:

CIT Quality Champion

The primary objective for the Director of Operations Excellence is quality - driving the District’s CIT performance towards zero defectsWeekly CIT performance measurement & management across all branches within the District is a core responsibility; key metrics will be tracked and displayed within every branch using standard visual management tools (Lean Wall display, Status at a Glance boards)Rigorous and regular employment of standard Lean problem solving tools (data analytics/Pareto charting, Fishbone diagramming, 5 Why’s, 8D, and A3) and Kaizen to address performance shortcomings and drive rapid process and performance improvementIdentify, assess/validate, document and share local best practices for potential company-wide adoption and standardization

Builds Lean Culture And Capabilities At Local Level

Partners with the Branch leaders (CIT, ATM) in their District to build Lean culture and capability at all levelsStandardization: establishes environment in which standard work is the basis for continuous process improvementResponsible for individual Lean Leader certification and Branch Lean certifications within assigned DistrictApplies standard “Learn / Do” approach in coaching/mentoring branch local leadership teams; teaching others will be one of the most important duties for this roleTrusts but verifies: conducts Safety/Security/5S and Standard Work Instruction Compliance audits at every branch in assigned districtBehavior-based leadership: uses Influencer methodology to drive change management success at branch/district level

Serves as program manager to deliver on strategic initiatives

Partners with local branches in their District to implement strategic CIT projectsEnsures that all branches provide timely information, deliverables and execution per program schedulesActs as the highest point of escalation for program issuesRegularly reports to DVP and Lean Leadership on program execution and KPIs

Builds and maintains strong customer relationships

Lead collaborative efforts with CIT leadership, local branches and customers to proactively address Voice of Customer concerns and operative challenges via the standard Lean cycle of improvement (VSM – CIR – Kaizen)Takes initiative to directly support and solve both short-term and chronic Voice of Customer issues

CIT Branch & District Leadership Support

Able to serve as or to augment branch leadership as necessary during periods of transition and under business continuity plan conditions (severe weather, hurricanes, flooding, etc.). Attend meetings and covers district needs in absence of DVP (backfill during travel, vacations, etc.)

Minimum Qualifications

The ideal candidate will have experience and a track record for successfully executing strategic projects, from start to finish, in complex operations and in a fast-paced environment.Ability to champion and utilize LEAN principles and tools to solve problems, reduce waste, improve profitability, quality, performance and create alignmentExperience in deploying Lean in an operations environmentArmored / Cash in Transit industry experienceLeadership experience as Branch Managers or Route Logistics Managers is required for this position

Preferred Qualifications

Brink’s Bronze or Silver Lean Leader certification a strong plusBA/BS degree in Business, Operations Management, Supply Chain/Logistics, Engineering or related professional field; commensurate direct experience in lieu of degree will also be considered.

Professional Skills

Interpretation: ability to translate strategic direction into tactical deliverables that are readily embraced and implementedCommitment: willingness to directly engage in the operational environment, roll up sleeves and lead by example whenever necessaryApproach: team-oriented, willing to learn and share every dayFocus: process-centric; inquisitive / always asking “why?”; high detail orientationCommunications: exceptional written & verbal communication skills; ability to respectfully speak plainly to all parties/levels as required by situationInfluence: ability to drive change across a diverse group of stakeholdersLeadership & Courage: ready to step in and support District operations as required by situation; readily demonstrates Integrity core value by identifying, escalating and addressing safety and security issuesDemeanor: positive, calm/steady under pressureSense of urgency: self-motivated and results-driven

About Brink’s

Brink’s is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we’re needed. We do it because we’re trusted and valued. We do it because it makes us proud. Brink’s Proud.

What’s Next?

Thank you for considering applying for a job at Brink’s U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink’s is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.