Revenue Cycle Manager

Exempt, Full-time, 40 hours per weekLocation: Remote, EST or CST

Brio Living Services | FinanceMake an impact in the lives of older adults Medical & Dental Insurance| Retirement Savings Plan| Wellness Program & ReimbursementUp to 6 weeks of flexible time off Growth Opportunities | Educational Scholarship Program | Tuition Reimbursement

What you'll doThe Revenue Cycle Manager oversees, manages, and optimizes the entire revenue cycle process for Brio Living Services Obligated Group and Affordable Housing, Residential and Home Based Health Communities. This critical role is responsible for ensuring accurate and timely billing, cash collections, leading the revenue cycle team and compliance with laws. The Manager collaborates with key stakeholders and subject matter experts to ensure an effective revenue cycle process.

Revenue Cycle OversightReview, develop, and implement strategies to optimize the revenue cycle processAct as a backup for revenue cycle team as neededMonitor and analyze key performance indicators (KPIs) to identify areas of improvement

Billing & Claims ManagementPerform and oversee timely and accurate billing and payment applicationPerform and oversee collections of all accountsLead monthly AR meetings with the billing team and operational leadersIdentify issues with past due accounts, communicate findings, determine and implement solutions

Implement Policies and ProceduresDevelop written policies and procedures that create a best in class revenue cycle functionImplement and drive a culture of continuous improvementDocument current workflow state and partner with campus/entity teams to optimize revenue cycle processImplement key metrics and performance measures for billing and collections

Technology & DataEnsure systems are being utilized consistently, appropriately and are being fully optimizedPartner with clinical leaders to implement best practices of data capture

Leadership and Training Supervise, train, mentor, coach and support growth of team membersManage individual and team performanceClearly, concisely and respectfully set and communicate expectations for revenue cycle team

Compliance and RegulatoryBe knowledgeable of all rules and regulations surrounding the revenue cycle processEnsure compliance with laws Research payer requirements and regulatory changes and incorporate into revenue cycle processFacilitate regular trainings with revenue cycle team and others

Customer ServiceBuild a best in class revenue cycle team that provides superior service to our communities as well as external communities. Other duties as assigned

What it takesBachelor's degree in Accounting, Finance, or a related field. Eight (8) or more years of progressive billing/revenue cycle experience preferred.Four (4) or more years of supervisory/management experience required.Healthcare experience required.PointClickCare software experience preferred.Must be willing to travel to Grand Rapids or Chelsea, Michigan as needed, up to 4-5 times per year.