Associate Client Support Rep. (Remote)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Job Responsibilities

Customer Relationship ManagementMaintain client relationships focused on customer satisfaction and retentionHost product and application webinars and 1:1 consultationsCreate video training tutorials related to products and applicationsEducate clients on product and program enhancementsHelp Clients create & Maintain websites which include:Search engine optimization discussionsSite updates/improvement suggestionsAnalytics overviewsCompliance monitoring and managementCreate Corporate Client reports as neededMaintain and track communication with clientsSupport Helpdesk teams as neededSupport Client Services Manager as neededComplete additional projects as assigned

Preferred Qualifications

Bachelor’s degree or equivalent experience preferredAt least three years of customer service experience.Familiarity with websites, website hosting, HTML, CSS, JavaScript, and other web languages preferred.Experience with Salesforce or similar CRM systemsSocially confident, comfortable speaking in public (small to large groups) and enjoy talking to others.

Skills/Competencies

Functional/technical skills such as Microsoft office suite, HTML, wisiwig web editors, ticketing systems & email/chat platforms.Familiarity with website marketing solutions, analytics, and optimization.Strong organizational and logistical thinking skills with precise attention to detailStrong written and verbal communication skillsAbility to work under tight deadlines

Must be flexible to work any of the below shifts

7am to 4pm CST8am to 5pm CST,9am to 6pm CST10am to 7pm CST

Salary Range : $19/HR

Bonus Eligible

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.