Account Manager
📋 Role Overview & Responsibilities
Job Description
At BSi, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward.
Objectives of this role· Serve as the main point of contact in all matters related to client concerns and needs· Build and strengthen client relationships to achieve long-term partnerships · Maintain accurate client records, keeping track of hours reports, enrollments, new hires and terms· Work with internal teams (customer service and claims department) to resolve client concerns and issues · Develop a thorough understanding of our products and service offerings to provide accurate information to the clientsResponsibilities· Handle inquiries and requests from customers and address their needs· Stay on top of accounts, monthly reports, Adds and Terms, Cobra· Meet regularly with other team members to discuss progress and find new ways to improve workflow· Generate reports for clients and senior leaders within the organization· Communicate with clients frequently to keep accounts in good standing Required skills and qualifications· Professional experience in a sales or customer service role· Ability to multitask and juggle several responsibilities simultaneously· Strong written and verbal communication skills · Excellent organizational skills and attention to detail· Working knowledge of Microsoft Excel, PowerPoint, and Word· Proven track record of meeting or exceeding deadlines and receiving positive customer feedback
Frequently Asked Questions
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Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Greenville, SC with potential relocation and sponsorship assistance depending on candidate qualifications.
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