ACTIMIZE SUPPORT
📋 Role Overview & Responsibilities
Hi,I hope you are doing well !Business Needs Inc is currently seeking a highly motivated Actimize Support.Attached, you'll find a detailed job description for the position we believe matches your skill set. Please take a moment to review it. Should you have any inquiries, don't hesitate to contact us. We look forward to your response. Role: Actimize SupportLocation: (Hybrid) Charlotte, NC, 28202 (preference is Charlotte, NC, OR New Jersey)Contract of 8 months Job Description:Must Have’s: 2 years minimum experience as an Actimize Support Experience on Actimize AIS/RCM/ActOne for at least 3-5 years Experience on Actimize SAM/CDD/WLF/IFM/UDM solution for at least 3-5 years Strong knowledge on Actimize application support on ( SAM or ( WLF / IFM ) ) for at least 2+ years in a complex environment Conversant with Incident Management, Problem management methodology JD: Receive, acknowledge, resolve/dispatch Incident tickets. Raise problem ticket for critical/repetitive incidents to identify RCA and permanent fix. Perform code changes as required to restore services. Monitor application health status & monitor log/dashboard to identify issue proactively. Analysis of business inquiries about application functionality and technology processes and troubleshooting of issues Support the batch processing cycle and resolve any abends. Identify and share efficiency ideas and opportunities to customer for implementation. Provide proactive issue resolution to items. Actimize Prod Support Lead to support TIAA LRC Experience 8to12Yrs. Required Skills Risk Case Manager, Actimize -Unified Data Manager, Actimize-CDD, Actimize-SAM, Actimize-Watch List Filtrng, Actimize Roles & Responsibilities Receive, acknowledge, resolve/dispatch Incident tickets Raise problem ticket for critical/repetitive incidents to identify RCA and permanent fix Perform code changes as required to restore services Monitor application health status & monitor log/dashboard to identify issue proactively Analysis of business inquiries about application functionality and technology processes and troubleshooting of issues Support the batch processing cycle and resolve any abends Identify and share efficiency ideas and opportunities to customer for implementation Provide proactive issue resolution to items Experience on Actimize RCM/ActOne for at least 3-5 years’ Experience on Actimize SAM/IFM solution for at least 3-5 years Experienced on Actimize application support for at least 1 year Conversant with Incident Management, Problem management methodology Years of Experience: 12 years of Experience
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This position is located in Jersey City, NJ with potential relocation and sponsorship assistance depending on candidate qualifications.
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