Help Desk Specialist

Job Title: Desktop Technician/IT Support L2/L3Location: Dallas, TX/Atlanta, GAFull-time Summary:The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and networking within the Information Technology department. Our Desktop Technician is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.

Onboarding: Determine equipment and licensing needs for all incoming Stream employees.Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval is received.Administer, create, and manage Active Directory, Office 365.Maintain accurate asset inventory. Offboarding:Disable all user access (email, licensing, software, fob, etc.) and collect equipment. Back up all data, clean up the computer, and update assets.Asset Management:Track computer inventory. Receive and deploy new computer equipment. Produce asset reports for each location and entity. Qualifications:The Ideal candidate will have the following:Bachelor of Business Administration or equivalent degree from an accredited university or trade school. 5 years of work experience providing departmental technical support. Excellent communication skills (both verbal & written).Strong organizational skills.Strong troubleshooting skills.Technical writing skills. Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps. Experience in various technology solutions (software, hardware, subscriptions).A+, Network+, or MS certification preferred.Self-starter with a strong drive to be a part of a team.Attributes which align with Stream's core values - smart, honest, nice and passionate individual.