Service Process Integrator

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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As the Service Process Integrator, you will be a key contributor in executing the strategic approach and operational management for the integration of new software/hardware solutions within our Integrated Operations team, and providing support in the creation of any requisite processes.

Primary Responsibilities

Represent IO throughout the Readiness process, attending all required development forums and exchange meetings, crafting responses in cooperation with the IO teams as neededReview new process delivery and notify IO management of up-coming software updatesAct as a liaison between IO and multiple All Spark entities (SAaaS, MSI, SSI)Must be able foster a culture of service with the staff to help deliver a positive customer experience for users with diverse business needs. This individual must leverage coaching, feedback, collaboration, and performance measures to influence the team in delivering a common positive experience. Success requires building a culture of service and leveraging tools and skills to move the team forward. This role requires creative problem-solving skills in dealing with complex business and IT challenges across multiple domains. Develop policies and procedures to support a repeatable and customer-oriented serviceSupport the Process Lead in the review and development of processes and procedures across all IO teams, identifying areas of improvement throughout Responsible for support of program business and functional operationsDuties may include identifying and facilitating resolution of operational issues and acting as a liaison between technical and functional areas

Required Qualifications

Customer Service or IT Service Management ExperienceTS/SCI w/ poly is required,Experience working in a fact paced, high pressure environmentDemonstrated ability to continuously improve services and procedures

BITS3

allspark

Company Overview

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The Proposed Salary Range For This Position Is

$71,500 - $150,200