Call center Agent

Req Number

R2392

Employment Type

Full time

Worksite Flexibility

Remote

Job Summary

As a Call Center Agent you will respond to individuals seeking information about a variety of reasons such as but not limited to general COVID-19 questions, vaccinations and testing, and other public program questions via phone, email, or text message.

Job Description

We are looking for a Call Center Agent to respond to individuals seeking information about a variety of reasons such as but not limited to general COVID-19 questions, vaccinations and testing, and other public program questions via phone, email, or text message. This position will be full-time and onsite.

What You’ll Do

Work Schedule: Monday thru Friday from 8am to 5pm ESTPrevious patient interaction or call center experience preferredExperience in health care, to include community health worker training, cultural competency and health messaging is preferredActively and skillfully identify primary concerns of the caller and utilize available resources to address issues with the caller, avoiding medical advice or opinionsExcellent reading comprehension, listening, verbal and written communication skills

Required

What You'll Need

Community health worker education or training (i.e. medical assistant, nurse coursework, social worker, case worker, etc)Knowledge of HIPAA rules/lawsAbility to communicate effectively and positively by phone, email and text message to a variety of community residentsMaintain up-to-date knowledge of pertinent general health topicsProficiency in Microsoft Office Suite

Preferred

Previous call center experienceBachelor's Degree in Healthcare or related fieldBilingualHIPAA certification

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.