Production Support Associate- Evening Shift (HYBRID)

Job Description And Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role

The Role of the Information Technology Associate-Evening Shift is to support the batch processing operations for mainframe application systems. PSU-ES support systems such as Medi-Cal Eligibility Data Systems (MEDS), Fiscal Intermediary Access to MEDS (FAME), State Client Index (SCI), County Organized Health Systems (COHS), MEDS reconciliation efforts, Paid Claims and Encounter Data Systems (PCES), and several other related eligibility data systems housed and processed at the California Department of Technology (CDT).

As this position is exclusively for the night shift, there is an associated pay differential.

This is a reposting of JC-408994, if you previously applied, you need not re-apply to be considered.

Have questions and/or need assistance? Contact Recruit@dhcs.ca.gov , we are here to help walk you through the state hiring process!

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

This recruitment may be filled via a Training and Development assignment.

You will find additional information about the job in the Duty Statement .

Working Conditions

Evening Shift

Work Shift: 4:30PM – 1:00AM Marginal Functions: This position is subject to working a multiple shift schedule such as regular evening shift on an ongoing basis, day shift as needed based on a rotation schedule, and once a month graveyard shift based on a rotation schedule to work on Monthly MEDS Renewal processing. Performs other related duties that are within the scope of this classification, as required.

Please see the Telework Information section below for telework details.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

Job Application Package Checklist Duty Statement

Position Details

Job Code #:

JC-424152

Position #(s):

802-351-1401-016

Working Title

Production Support Associate- Evening Shift (HYBRID)

Classification

INFORMATION TECHNOLOGY ASSOCIATE

$4,651.00 - $6,234.00 A

$5,113.00 - $6,852.00 B

$5,589.00 - $7,491.00 C

$6,147.00 - $8,238.00 D

# of Positions:

Multiple

Work Location

Sacramento County

Telework

Hybrid

Job Type

Permanent, Full Time

Department Information

DHCS is California’s health care safety net, helping millions of low-income and disabled Californians each and every day.

DHCS' purpose is to provide equitable access to quality health care leading to a healthy California for all.

DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.

Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom .

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following these simple steps:

Review the education and experience minimum qualifications (MQ’s) of the Information Technology Associate Information (ca.gov) See the Minimum Requirements section above. Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions. Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below. Once you have applied, take the Information Technology Associate Exam (ca.gov)

Testing and Exam Information

IMPORTANT** Candidates must ensure they have the experience and/or education for the minimum qualifications (MQ) prior to taking the exam for this classification. Please ensure you met and exceeded the required time when using experience to meet the MQs. For example, one year of experience would be January 1, 2023 through January 1, 2024. Taking the exam prior to January 1, 2024, would result in you not meeting the MQs. You may not round up your time and should not take the exam prior to meeting the full required experience. Taking an exam prematurely will make you ineligible. You may be subject to a penalty period that could be up to one year. Click here for the ITA Examination .

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/29/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Health Care Services

Attn: Certification Technician JC-424152

M.S. 1300

P.O. Box 997411

Sacramento , CA 95899-7411

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Health Care Services

JC-424152

1501 Capitol Avenue, Suite 71.1501

Sacramento , CA 95814

Drop-off location is open weekdays; closed on weekends and holidays

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - See Statement of Qualifications Sections

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of Data processing Knowledge of a z/OS environment (e.g. JES2/JES3, TSO, ISPF, JCL, ESP) Demostrated excellent written and verbal communication skills Demostrated ability to communicate to both technical and non-technical staff Demonstrated ability n researching and troubleshooting issues Demostrated experience interacting with customers and stakeholders

Benefits

DHCS offers a competitive pay schedule and work-life balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit and conditions of employment. Some of these benefits:

Alternative work schedules Flexible work hours Remote work options Medical benefits, including health, dental, and vision insurance Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days. Pension where employees contribute monthly, as does the Department Health insurance in retirement Employee Assistance Program Loan forgiveness under the federal Public Service Loan Forgiveness Program

For the latest information on the benefits offered by the State of California, please explore the Health Benefits Summary provided by CalHR.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact

Meghan Kilby

(916) 713-8054

meghan.kilby@dhcs.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact

EEO Officer

(916) 440-7370

civilrights@dhcs.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Qualifications

Statement of Qualifications

Based on the duty statement for this position, please provide details and real examples of work you’ve performed that demonstrate why you are the best candidate for this Information Technology Associate (ITA) position. Not to exceed half page in Ariel font of size 12.

Telework Information

The DHCS standard for hybrid work is a minimum of two days per week in-person and site-based and up to three teleworking days per week. The amount of telework is at the discretion of the Department’s operational business needs and subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required. Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 1500 Capitol Ave, Sacramento, CA, 95814

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.