Quality Assurance Specialist
📋 Role Overview & Responsibilities
Founded by a Doctor and a First Responder, Call the Car, is currently seeking a Quality Assurance Specialist to join our team of exceptionally skilled and committed non-medical emergency transportation specialists. Since 2010, Call the Car has been dedicated to improving access to healthcare.
Job Description:· Records and initiates the investigation of complaints/grievances.· Ensures timely communication, review and resolution of concerns, complaints, and grievances.· Reports need for corrective action to Quality Assurance Manager. · Works closely with Call the Car management to ensure compliance to quality standards.· Identifies and trends in complaint categories and reports these to Quality Assurance Manager. · Makes verbal contact with complainant within 1 business day. · Researches issues related to customer satisfaction surveys.· Gather information related to member injuries and vehicle accidents, both by CTC and providers. · Any other duties as assigned by management. Job Requirements:· 5+ years relevant work experience and at least 3 years management/supervisory experience strongly preferred· 2+ years customer service experience, preferably in a medical environment· Bachelor’s degree preferred· Advanced experience using Microsoft Office (Word, Excel, PowerPoint, Outlook) required· Skilled using Google Docs and Drive, SharePoint, and Smartsheet preferred· Experience using Dispatch, Routing and GPS Tracking software to include but not limited to MediRoutes, Linxup, TomTom WebFleet, and C.C.E.R.R.T.S preferred· Strong verbal communication, problem solving, time management and organizational skills · Excellent writing and analytical skills· Ability to adapt to a changing environment and handle multiple priorities· Ability to work independently or with a team· Able to type at least 45 wpm· Must pass a Criminal Background Screening and a Drug Screen.· Must pass government exclusion list at time of hire and monthly thereafter· Availability to work hours ranging from 5:00 AM to 9:00 PM Weekdays, Weekends & Holidays Reports to: Quality Assurance Manager
Frequently Asked Questions
How do I apply for the Quality Assurance Specialist position at Call the Car? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Call the Car without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Diamond Bar, CA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →