Commercial Lines Account Manager

Highly Professional Commercial Lines CSR for Insurance industry leader! For the client-focused professionals looking to have a measurable impact on the present and future business of an industry leader, the Customer Service Representative position within our Candos Agency in Palos Park, IL is a great fit! The Candos Agency has been in business for over 30 years due to our commitment of service that we provide to our clients. As a key member of our sales and support team, you'll play an important and high profile role servicing and growing a book of Farmers business. We offer both competitive compensation and benefits. Flexible full time hours are also available. Come take advantage of this great opportunity to learn new skills and expand on your experience with a dynamic agency where people are rewarded for their hard work and commitment. The ideal candidate will be someone who is excited to be compensated based on their performance. Also, prior experience with a captive agency such as Farmers, Allstate, or State Farm will provide you an advantage!Your main mission as our Customer Service Representative will be to work the front lines of client sales and service and leave a positive impression with current and prospective clients. You will assist with client questions, up-sell, cross-sell and even take care of the initial sale when new clients call for quotes, all while keeping accurate and thorough records of your activity. Best of all you will be rewarded for your efforts!Responsibilities:Communicate with customers and navigate their insurance informationIdentify opportunities to up-sell or cross-sell based on customer needsProvide expert professional support to our agents as they continue to grow their businessTroubleshoot customer issues and resolve them quicklyQualifications:Ability to work in a fast-paced customer focused officePrior experience with phone-based or in-person customer service, ideally with a sales componentExcellent written and verbal skillsAbility to actively listenA courteous and professional demeanorExpert attention to detailSense of UrgencyLicensing and Job Requirements:Property & Casualty LicenseMinimum of 2 Years’ Experience in Commercial Lines Insurance with a focus on habitational, contractors, and restaurants. Nice to have:Prior insurance experience in a captive agency will give you an advantageAn associate's or bachelor's degree will serve as a solid foundation as you continue to learn new conceptsLife & Health LicenseJoin our team of energetic, hard-working, fun professionals and watch your career expand to new heights!