Operations Supervisor-- Club Ocean Villas II

Opportunity for career advancement in a fast paced, growth-oriented Organization.

Below are just some of the benefits you'll receive!

Competitive Salary Paid time off Career growth Medical / Dental / Vision insurance 401k Enthusiastic team environment Travel Perks to all our Resort locations

Purpose

The Operations Manager provides services essential to the mission of the organization and the day-to-day operations of the Resort.

Principal Duties And Responsibilities

Responsibilities listed may not apply to all locationsAssists in coordinating all Board related functions with General ManagerAssists the General Manager with all operational projectsFunctions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to ownersIs responsible for after hour calls relating to resort issues as neededSupervises and coordinates all operations of the Resorts’ departments as applicable to the Resort (Front Office, Housekeeping, etc.)Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests dailyAssists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General ManagerCoordinates with all department heads in all pertinent information to ensure a smooth-running operationControls all guests’ vouchers and accuracy of the room or guests’ foliosAids guests with inquiries, requests, and complaintsRequisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of suppliesDisciplines subordinates when necessaryAssists in training new team membersCodes and processes payables for review by managementResearches all Accounting related questions, discrepancies, and processes information promptlyContacts and negotiates vendor agreements as directed by the General ManagerCoordinates and assists General Manager with the implementation of all policies and procedures for staffIs responsible for documenting, verifying and processing money due to the owners through the owner rental programPerforms multi-purpose tasking within the guidelines set forth by Capital VacationsComplies with all Capital Vacations policies and proceduresPerforms all other related duties and projects as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

Associate’s degree in Hospitality Management, Bachelor’s degree preferred, or in place of a degree, 2+ years of relevant experienceMinimum of two (2) years in the hospitality industry

Skills, Knowledge, And Abilities

Knowledge and proficiency in Microsoft OfficeKnowledge and ability to use all basic office equipmentMultitask-oriented, organized and able to set prioritiesExcellent interpersonal skills and ability to adjust and interact with all levels of personnelExcellent communication skills, both written and oralProven leadership skillsAbility to process and resolve guest service requirementsAbility to assist, train and direct staff where necessaryMust dress professionallyFlexible schedule, weekends and holidays are a must

Shift: Additional hours may be required to cover shifts, meet deadlines and goals as necessary

Needs to be flexible