Call Center Specialist

Careington International Corporation is a solutions-oriented company. An established leader, we have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same — to create discount health programs that are marketable to the employer, profitable to the provider and economical for the member. In response to a growing demand for our products and services in recent years, our growth means that we continuously strive to recruit innovators to join our fast-paced, forward-thinking team.The Full Time Call Center Specialist is the first point of contact for providing our world class customer support. This is a terrific opportunity to build a career with a leader in the industry. Careington provides contemporary nontraditional health, wellness, and lifestyle benefits. We serve more than 30 million members across all Careington companies, brands, products, and services. Job Details:This is an onsite employment opportunity, with no work from home option. Applicants must be available to work any 8-hour shift between 7 a.m. - 7 p.m. CST, Monday - Friday (40 hours per week) on site at our Careington / Dial Care office located at 6435 Flyers Way, Frisco, TX 75033. You are required to attend initial onsite training scheduled from 8:00 a.m. to 4:30 p.m. during the first six days of employment. Once training concludes, your weekly schedule will be assigned to you. Hourly pay is $16.00 per hour with opportunities for increases after successful completion of required training and job performance.Opportunity to earn a higher wage if you are bi-lingual (Spanish) You will be working directly with customers via inbound phone calls11 paid holidays each calendar year19 days of paid time off accrued during each calendar yearBenefits eligibility on the first of the month after 60 days of employment401K eligibility on the first of the month after 90 days of employment Primary Responsibilities:Answer incoming customer service calls in a friendly, professional manner, providing accurate and prompt responses to customer inquiriesProvide issue resolution with proper escalation of calls as neededAble to manage 70 to 100+ inbound customer service calls per daySkills:Previous call center experience is preferred, but not requiredKnowledge of computer and Windows PC applications, which includes the ability to navigate multiple systems and applications.1+ years experience working with MS Office SuiteProfessional, helpful phone manner with the ability to build strong customer relationships is vital for successAttention to detailBi-lingual (Spanish) is a plusRequirements:Interviews for this opportunity will be onsite at 6435 Flyers Way Frisco, TX 75033.Required to use a wired headsetAble to pass a drug screen and background check

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)