Customer Financial Services Intern

Position Summary:This position’s primary function is to support the Customer Financial Services Department in the administration of the collections process, cash application and deduction management process as well as the day-to-day maintenance of the accounts in support the sales goals of CCM and its divisions, while minimizing risk of bad debt. Assist CFS team in the credit approval process. Duties and Responsibilities:Manage the inflow of customer calls and provide assistance to the CFS teamAssist the cash application process by post incoming checks to accounts in our multiple companies with accurate code classification to assign customer chargebacks and short paysResearch unapplied cash and engage all necessary areas until resolution is achievedPlace calls to customers to determine cause for short pays, obtain remittance advice or have a remit to address correction as needed to accurately complete the cash application processResearch historical cash application issues as needed and requested by CFS team member(s)Develop and maintain constructive working relationships with the CFS team and other departments to effectively bring resolution to cash application and other external and internal mattersAssist in the Lock Box download process, help identify and resolve any system issues with the cash application process.Promptly provide any requested documentation to external and internal customers (Invoice, Statement Copies and Credit references)Processing Credit Card and Check by Phone paymentsAssist on Month-end duties to include reconciliation of cash accounts as requestedQualification:Excellent Communication and interpersonal skillsProfessional, customer-first attitude.Ability to work both independently and as a part of a team.Knowledge of Microsoft Office products (e.g. Word, Excel, PowerPoint, SharePoint, Adobe, and Teams)Exceptional Attention to detailBasic understanding of credit/collections and cash application in order to support the core duties of the job, department goals, as well as company objectives.Working knowledge of SAP, highly desirableEducation: Currently enrolled in a Finance Degree program and/or demonstrated strong interest in Finance field.Additional Information:Must be able to work on-site in Carlisle, PA for the duration of the internship.