Lead Business Office Associate in Training

6004 - Des Moines - 10315 Hickman Rd, Urbandale, Iowa, 50322 CarMax, the way your career should be!

Pee r le a de r t o Busines s Offic e Associates , responsibl e fo r processi n g an d auditin g pa p er w o r k associate d w i t h sales, leading self and others through daily business requirements, c a s h management , and provi d ing e x ce p t ional c u stomer service.

What You Will Do

Mentor s Busin e s s Offic e Associate s, assist i n g the m w i t h develop m en t an d training Assist s stor e personne l a n d al l stor e department s i n thei r dail y function s w hile adheri n g to Ca r M ax guidelines Participate s i n t h e rotatio n o f th e “Manage r o n Dut y ” rol e – responsibl e fo r delegatin g a n d dir e ctin g th e busi ne s s offic e w o r k f lo w , ans w e rin g que s tion s relate d t o transactio n s , handlin g custome r issues/co n cer n s and follo w ing up on del e gated busine s s office w o rk tasks Delegates and f ollo w s up on v a rious Bu s iness Office tasksProvi d es cust o m er service by listening, ans w ering custome r q u estion s an d e xp l ai n i n g p aper w o r k process Process e s pap e r w ork associat e d w ith retail automobile sales i n clu d in g printin g dail y reports , maintaini n g dea l jackets , conta c ting financ e com p a n ie s regar d i n g c o ntracts , obtaini n g require d info r m atio n regardi n g registratio n a n d titling, and a u diting co m pleted paper w o rk Process e s pap e r w ork associat e d w ith an appraisal l a ne purch a s e including title collec t ion c a lls and follow up, obtaining prop e r paper w o r k an d signature s fro m customer s an d sendin g appro p ria t e document a tio n t o Corpora t e fo r fundin g o f drafts Manage s ca s h inclu d in g rec e i v in g an d countin g mon e y , distr i butin g funds , preparin g dep o sit s a n d handlin g o f th e saf e w i th consideratio n s t o security Process e s pap e r w ork affiliated w ith the s t at e DMV . T h i s i n cl ud es submittin g p aper w o r k necessary to title and register a vehi c l e fo r a custome r afte r th e sale Cle r ic a l respon s ib i lit i es in c lu d i n g cop y ing, filing and ans w ering phonesM a y assist in hi r ing proce s s by attending j o b fairs an d performin g intervie w s i n partnershi p w i t h a manager

Qualifications

Work Requires a Bility To

Create and maintain a posi t ive w ork environmentPerform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work) Delegat e effectively Follow up Mak e decisio n s usin g inde p en d en t an d soun d judgment Res o lve custo m er and associate issues Read , interpre t an d transcrib e d a t a i n orde r t o maintai n accur a t e records Understa n d n u meric filing s y stem Us e w o r d processing , sprea d s h ee t an d othe r programs , dis p la y i n g interme d i at e P C skills Multi-task in a h i gh energ y , fast-pace w ork environment, leading self and others through prioritization of changing daily business needs. Lif t object s tha t w e ig h a s muc h a s 15-2 0 lbs Spea k a n d list e n effectivel y i n d ealin g w i t h interna l an d e x terna l customer s i n perso n an d ove r th e phone Com p let e Car M a x provide d trainin g o n th e fun c tiona l are a s o f t h e Busines s Office , allo w i n g fo r cross-trainin g a n d ful l cover a ge of Bu sines s Off i ce

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .