Customer Service Representative

Job Title: Customer Service Rep 2 Location: Peoria, IL Duration: 12 MonthsRate-$15- $17p/hr on W2 Hybrid: 3 days in office once trained. First 60 days in office full time Daily Schedule: 6:45 PM to 7AM (rotating schedule, weekends and holidays required. If they work a weekend then they will get days off during week, rotate holidays with team) Position’s Contributions to Work Group: - Delivering a positive customer experience with each engagement/touch point. Classifying captured DSS events. Following appropriate escalation processes and customer notification procedures. Reason/motivation for request: - Backfill Typical Day in the Role Safety Advisors in the 24/7 Caterpillar Safety Monitoring Center analyze data and video from in-vehicle systems, such as the Driver Safety System (DSS), to notify on-site personnel of operator fatigue or distraction while driving. Ensuring operator fatigue and distraction event are reviewed, verified, classified and logged for analysis and record keeping.

Safety Advisors must be capable of working at a stationary workstation for long periods of time. All work is completed at a computer station and scheduled shifts are 12 hours. - Interaction with team: - Three people in office and 3 at home. - Main interaction via MS Teams - Some meeting in office if everyone is there, most meeting via MS Teams Work environment: - Basic office setting Candidate Requirements Education & Experience Required: - • High school diploma or GED preferred. • 2-4 years customer service related experience required. Technical Skills (Required) - Computer skills - Multi-tasking - Proof reading or inspection of documents of in house softwares and apps (Desired) - MS Office 365 Soft Skills (Required) - On time- punctual - Communication - Ability to work in a team setting (Desired) - Bilingual (any) Disqualifiers/Red Flags: - Job hopping (without reason)