Vice President, Community Operations - Houston

Our Vice President of Community Operations (VPCO) provide community management operational expertise and oversight to ensure the delivery of CCMC's contractual obligations and service promise.

We’re CCMC, a community management company specializing in large-scale communities. Our vision of revolutionizing the industry by inspiring a resident-centric focus is brought to life by our core values of Integrity, Respect, Service, and Community.

Our team is growing, and we are seeking an experienced and dynamic Vice President of Community Operations to help lead our team and enhance our communities.

In This Crucial Role, You’ll

Ensure the delivery of CCMC’s contractual obligations and service promise for an assigned portfolio of clientsLead a team of community managers to ensure operational integrity and excellence is achievedReview routine management deliverables to ensure standards and timelines are metFacilitate operational readiness by ensuring site team is completing contractual requirements on a routine basis pursuant to CCMC’s standard operating proceduresBuild a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needsCommunicate and disseminate information within your team to ensure priorities are aligned and satisfactory progress toward CCMC's vision is madeLead appropriate meetings and provide research and reports as requiredTrack key metrics and service level targets to ensure service promise deliverables are fulfilled, and client needs are metExhibit a proactive approach to community management, anticipating future client needs and sharing best practicesParticipate in community meetings and events as needed to ensure high visibility with the clientNurtures client relationships to ensure client satisfaction, retention, and open lines of communicationPrevent and resolve conflicts in a win/win timely and professional manner for all stakeholdersResponsible for action plans relative to retention efforts of at-risk clients, including stepping in as acting community managerParticipate in the community transition process and support existing client RFPs.Evaluate the impact of federal and state regulatory and legislative actions and effectively train the site teams and clientsUpdate job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizationsPerforms other related duties as assigned

These attributes will contribute to your success in this role

A highly involved and engaged leader who communicates directly and appropriately throughout the organization and with all external audiences, using fact-based decision-making to build consensusStrong influencing skills and competency in working with and representing stakeholders. Is proactive in developing relationships with all stakeholders to develop appropriate strategies critical to the organization's successHigh personal standards of excellence, continuously looking for ways to improve performanceStrong team-building and consensus-building skills to establish team buy-in and accountabilityAbility to foster the development of others with a strong eye toward building strength in the organizationAdvanced organizational, leadership, and motivational skills; sound business acumenStrong understanding of financial processes, budgeting, and financial statementsSound knowledge and interpretation of all CCMC policies, procedures, culture, and philosophy

What We’re Looking For

Five years of experience as a community managerThree years of experience in large-scale community managementExperience in a similar leadership/executive role (highly preferred)Bachelor's degree or equivalent industry experienceMaster's degree in business or related field (highly preferred)Appropriate state license and industry designationsCAI PCAM designation (highly preferred)CAM license required upon hire in Florida and Georgia (within 90 days of hire in all other states)Effective communication skillsSound understanding of financial processes, budgeting, and financial statementsExceptional computer literacyThe ability to travel is required

What We Offer

Comprehensive benefits package including medical, dental, vision, and life insuranceWellness programFlexible Spending AccountsCompany-matching 401k contributionsPaid vacation, holiday, and volunteer timeCompany-paid Short-term DisabilityOptional Long-term DisabilityEmployee assistance programOptional Pet InsuranceProfessional education assistancePerhaps most importantly, a service-oriented team who is dedicated to your success