Scaled Customer Success Manager

Position Responsibilities & Essential functions Help develop and implement end-to-end scaled programs for onboarding, adoption, renewal and expansion outcomesFamiliarize yourself with the full suite of CDK products, business benefits to our customers and utilize that knowledge to help build out scaled engagement strategies to drive success for our customers.Become an expert on new CDK products and enhancements to assist in scaling the awareness and adoption of these tools and featuresIdentify opportunities to increase new product awareness and adoption, increase product utilization and overall product value. Build and deliver webinars tailored to those segments of CDK customers.Utilize customer data, to identify trends, that allow us to create targeted engagement campaigns for customers at different spots in their journey with usAssesses dealership risk factors, identifies scaled risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunitiesAdvocates for the needs of our customers to other teams within CDKPartners with Sales, Product, Marketing and other CDK teams to become a key asset in helping grow the CDK business with the clientSuccessfully identifies and implements strategies for retaining “at risk” clientsDrive engagement and monitor CDKs community platformSeeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.Utilizes Totango to document valued-added conversations & engagements with dealer partnersQualifications & Job RequirementsMinimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry. Highschool diploma, BA/BS Preferred3+ years of retail automotive experience preferredAbility to work and influence across all levels of the dealershipKnowledge of CDK applications and familiarity with automotive industryIn-depth knowledge of variable dealership operations or in training dealer staff on software applications and processExperience with SalesForce and Customer Success tooling (Like Totango)High sense of urgencyHandles high stress interactions and situations and is able to de-escalate appropriately using empathyStrong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervisionTime management and completion of tasks to a definite deadlineExcellent analytical skills to accurately asses and respond to customers at scaleExperience using scaled communications platformsFamiliarity with CDK's org structure, solutions, implementation and service modelsSome automotive knowledge (Areas of the dealership and Dealer workflows)Compensation: $69,000 - $90,000CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:Paid Time Off (PTO)401K Matching ProgramTuition ReimbursementAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.