Business Process Analyst II
📋 Role Overview & Responsibilities
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose Develop documentation for business work processes, process flows and call flows and provide subsequent training, if necessary.
Develop instructional templates, work processes, call flows and process flows, and to aid in the development of training materials and facilitation of courses and distribute guidelines to increase productivity.Collaborate with subject matter experts and system business owners to ensure accuracy of documentation and make updates as needed.Analyze existing processes, provide feedback and results, and recommend changes to ensure continuous improvement objectives are met.Develop and communicate change management information.Identify new artifacts and business processes to improve development, delivery, and support.Develop project plans for documenting continuous improvement processes to ensure deliverables are met timely.
Education/Experience
Bachelor’s degree in instructional design related field or equivalent experience.4+ years of business process or training experience.Continuous improvement experience highly preferred.
Pay Range $54,000.00 - $97,100.00 per year
Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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This position is located in Georgia, United States with potential relocation and sponsorship assistance depending on candidate qualifications.
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