AMBASSADOR - EVENINGS

Job Description

The Ambassador provides a friendly, comfortable environment to patients while receiving and transporting the patients within the hospital. This position also safely handles, moves, and/or transports other items within Centra, such as equipment, supplies, furniture, and any other items as requested. In addition, the Ambassador greets patients and visitors at the front door, patient registration, and/or the emergency entrances. Ambassador Services provides a top-notch customer experience.

Responsibilities

Moves or transports patients between hospital departments via wheelchair or stretcher or beds.

Initiates and follows through with proper hand-off of patients.

Documents all requests for services rendered in order to provide an accurate and timely tracking system.

Confers with customers in person or by telephone to provide information about Centra services and to solve problems.

Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.

Checks to ensure that appropriate changes were made to resolve customers' problems.

Refers unresolved customer grievances and/or provides suggestions to Dispatcher and/or Ambassador Coordinator for further investigation.

Receives and delivers messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.

Provides greeter services by front door, patient registration, and/or emergency entrances.

Maintains and sanitizes wheelchairs, stretchers, etc.

Reports to nursing personnel prior to transporting and upon return of patient.

Transports contrast from Radiology to various departments. Delivers contrast solution to the patient's caregiver, as prescribed by Radiology.

Maintains clean workstation and break room area. Ensures waiting room is neat; contacts custodial services if unclean.

Demonstrates an awareness of appropriate confidentiality rules and regulations and acts accordingly.

Other duties as assigned.

Qualifications

Preferred Education: High school diploma or equivalent.

Required Experience: Customer service skills: the ability to actively listen to others, take the time to understand the points being made, ask probing questions, and actively look for ways to help people. Socially perceptive: the ability to be aware of others' reactions and understanding why they react as they do. Verbal communication skills: the ability to speak clearly and convey information and ideas in a way that your audience will understand. Problem solving skills: the ability to identifying problems and review related information to develop and evaluate options and implement solutions. Comprehension skills - the ability to understand and remember related information, instructions, and documents, process and procedures when interacting with doctors, nurses, patients, and families.

Preferred Experience: Intermediate user of Microsoft Word and e-mail.

Required Certification & Licensures: Cardiopulmonary Resuscitation (CPR) certification from American Heart Association (AHA) or the American Red Cross within 30 days of hire.

Preferred Certification & Licensures: Basic Emergency Medical Technician (EMT) certification preferred.