MEDICAL OFFICE ASSOCIATE

Job Description

The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers. Duties may include: registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.

P&BH: Reports to SENIOR DIRECTOR PSYCHIATRY & NURSING OPERATIONS

Responsibilities

Answers and directs calls and forwards messages as appropriate

Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction

Assists patients with registration process, including forms completion

Enters patient charges into the practice management system

Schedules patients for internal and outside referral appointments as appropriate

Verifies patient insurance eligibility

Performs reconciliation, closing, and end of day procedures

Other duties as assigned

Qualifications

Required Education: High School Diploma / GED

Preferred Education: Coursework in medical terminology, business/administrative support, or a related field

Required Experience: Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner. Knowledge of general office support practices and related office equipment. Skill in computer use. Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner. Experience performing detailed tasks while maintaining accuracy and efficiency. Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation. Ability to maintain confidentiality at all times. Ability to interact with diverse groups. Ability to operate in a high-volume, fast-paced environment.

Preferred Experience: Knowledge of medical office practices and procedures. Knowledge of electronic health records and practice management systems. Experience in using MS Office products. Experience providing general clerical support in an office environment. Experience in medical.

Preferred licenses and certifications: Hold a current, active American Heart Association Basic Life Support (AHA BLS) course completion card.

Effective April 1, 2024, candidates seeking employment in this role at Centra must possess a valid and current American Heart Association Basic Life Support (AHA BLS Provider or AHA BLS Instructor) course completion card. Proof of certification will be mandatory prior to commencing employment. Both AHA and RQI cards are acceptable forms of certification.