Regional Director, Clinical Outreach (MN / ND / MT)

Why Charlie Health?

Young people across the nation are grappling with a mental health crisis characterized by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. Individuals who seek support are met by geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated peer groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among young people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About The Role

This role is a rare chance to lead the go-to-market efforts for one of the fastest growing startups in the healthcare industry. You'll be granted an unparalleled level of responsibility, as your efforts will define how we open and win in new markets. As a Regional Director, it will be your responsibility to manage a state-wide or multi-state region, supporting the Directors and Managers that represent Charlie Health in the region. You'll work hand-in-hand with our leadership team to identify patient referral sources, build relationships with clinical partners, and facilitate admissions for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient, parent, and provider is aware of Charlie Health’s programs.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

Support new admissions goals; this role will be responsible for the team’s overall performance which may include carrying a book subject to current team size and growthManage and lead a team of Clinical Outreach Directors and Managers in a specific region, ensuring that regional performance goals are met or exceededMeasure and own KPIs across your region, reporting upwards on a monthly basisDevelop and operationalize GTM strategy for efficient new market penetrationCreate, build, and manage relationships with referral sources across priority marketsLead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnershipsDesign strategies to better support and engage referral partners across different channelsDeepen Charlie Health’s penetration across existing partnershipsAttend and lead various educational meetings, marketing presentations, and networking events both in person and via conference callSynthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals

Requirements

Must be based in Minnesota, North Dakota, or Montana10+ years of business development experience, including 3+ years of experience in sales leadership5+ years of experience in behavioral health or healthcare strongly preferredProficiency with Microsoft Office, Google Suite, CRM (Salesforce preferred), scheduling, and video conferencing technologiesWork authorized in the United States and native or bilingual English proficiencyProfessional working proficiency in Spanish a plusDemonstrated track record of top-tier performance in the development, maintenance, and growth of customer accounts in a B2B / clinical outreach settingExperience managing, coaching, and motivating a business development teamExperience measuring, analyzing, and being accountable to well-defined sales metrics/KPIsExceptional interpersonal, relationship-building, and listening skills, with a natural, consultative styleAbility to energize, communicate, and build rapport at all levels within an organizationAbility to travel locally (within ~1 hour driving distance) for meetings with potential referral partnersMust have reliable transportation, a valid driver's license, and the ability to drive up to 1-hour each way on a regular basisStrong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environmentExpert in advising, presenting to, and persuading senior corporate personnel

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Note: We are not currently considering applicants in CA, CO, NY, and WA for this position.

Our Values

ConnectionCare deeplyWe care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.Inspire hopeWe inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.CongruenceStay curiousWe ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.Heed the evidenceAbove all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.CommitmentAct with urgencyWe work as swiftly as possible. The mental health crisis is relentless, and so are we.Don’t give upOur clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.