Shelter Team Member with emphasis in Customer Care
📋 Role Overview & Responsibilities
Company DescriptionThe Cheyenne Animal Shelter is a non-profit organization dedicated to providing second chances for animals to find their perfect family. Located in Cheyenne, Wyoming, the shelter is a pledged Socially Conscious Animal Community member. The mission of the Cheyenne Animal Shelter is to enhance the quality of life for animals and people through compassion, respect, and education. The Cheyenne Animal Shelter is a vital resource for animal lovers in the area.
Role DescriptionThis is a full-time on-site role as a Shelter Team Member with emphasis in Customer Care at the Cheyenne Animal Shelter. The primary responsibility of this role is to provide exceptional customer service to visitors and potential adopters. Day-to-day tasks may include assisting with adoptions, answering inquiries about available animals, providing information on animal care and behavior, processing paperwork, maintaining a clean and organized environment, facilitating animal meeting, data input regarding onsite animals, and assisting the Volunteer Coordinator with volunteer training. Personal development and continued education in the sheltering industry is highly recommended.
Weekly Schedule Monday - Wednesday & Saturday (7:00am - 6:00pm)Wednesday - Saturday (7:00am - 6:00pm)Schedule is based on the needs of the organization.
QualificationsExcellent customer service and communication skillsAbility to work effectively in a team settingPassion for human-animal welfare and a desire to make a differenceAbility to handle and care for animals in a gentle and compassionate mannerBasic computer skills and proficiency in using relevant softwareGood problem-solving and decision-making abilitiesAttention to detail and ability to follow proceduresExperience working in a shelter or animal care environment is a plusKnowledge of animal behavior and basic veterinary care is a plus
Position RequirementsHigh school diploma or GED equivalentComputer literate in a Microsoft Office and Google environmentWork a flexible schedule including weekends and holidaysGeneral knowledge of animal welfare preferred
Frequently Asked Questions
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This position is located in Cheyenne, WY with potential relocation and sponsorship assistance depending on candidate qualifications.
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