System Director Accounts Payable Service Delivery

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

Job Summary / Purpose

Lead the Accounts Payable Service Delivery team in providing best-in-class payment services to suppliers of goods and services for the ministryEnsure SLAs are met; continue to assess needed improvements to the case management system in order to drive timely and correct resolution of supplier escalations and inquiries Build and lead a high performing team, including identifying service growth areas and uplifting subject matter expertise, in order to enhance supplier experienceCreate and manage performance metrics that will continue to raise the bar on service delivery benchmarks Establish process review protocols to evaluate and identify beneficial changes to existing workflows and proceduresLeverage systems and technology to increase efficiency and productivity of the Accounts Payable Service Delivery teamPartner with Supply Chain, Contracts, and Division leaders to enhance service delivery, resulting in positive experiences in moments that matter to CommonSpirit suppliersPartner with stakeholders and cross functional leaders to identify opportunities, and influence process improvements, to ensure service outcomes are consistent and measurable, and can support company growthAnalyze people and supplier activity metrics to measure productivity, efficiencies, and identify areas that require continuous improvementLead communication efforts to raise awareness on, and encourage adoption of, operational changes that impact suppliersServe on cross-functional activities to ensure that the Accounts Payable Service Delivery function is represented when planning for key changes (e.g. mergers, divestitures, new systems/tools, system enhancements, etc.) that may impact service delivery and resourcesMaintain a strong service culture to ensure seamless support to CommonSpirit suppliers

Essential Key Job Responsibilities

Lead the Accounts Payable Service Delivery team in providing best-in-class payment services to suppliers of goods and services for the ministryEnsure SLAs are met; continue to assess needed improvements to the case management system in order to drive timely and correct resolution of supplier escalations and inquiriesBuild and lead a high performing team, including identifying service growth areas and uplifting subject matter expertise, in order to enhance supplier experienceCreate and manage performance metrics that will continue to raise the bar on service delivery benchmarksEstablish process review protocols to evaluate and identify beneficial changes to existing workflows and proceduresLeverage systems and technology to increase efficiency and productivity of the Accounts Payable Service Delivery teamPartner with Supply Chain, Contracts, and Division leaders to enhance service delivery, resulting in positive experiences in moments that matter to CommonSpirit suppliersPartner with stakeholders and cross functional leaders to identify opportunities, and influence process improvements, to ensure service outcomes are consistent and measurable, and can support company growthAnalyze people and supplier activity metrics to measure productivity, efficiencies, and identify areas that require continuous improvementLead communication efforts to raise awareness on, and encourage adoption of, operational changes that impact suppliersServe on cross-functional activities to ensure that the Accounts Payable Service Delivery function is represented when planning for key changes (e.g. mergers, divestitures, new systems/tools, system enhancements, etc.) that may impact service delivery and resourcesMaintain a strong service culture to ensure seamless support to CommonSpirit suppliersCreate a work environment that will improve collaboration and maintain confidentiality of supplier informationPerform additional projects and responsibilities as assigned

Qualifications

Minimum Qualifications

Required Education And Experience

Bachelors in Finance, Accounting, Business or related field required.

Required Licensure And Certifications

CPA preferred

Required Minimum Knowledge, Skills, Abilities And Training

Proven comprehensive understanding of an integrated Procure to Pay cycle10+ years of progressive service delivery work experienceStrong working knowledge of technology and digital solutions in an Accounts Payable service delivery environmentSolid knowledge of prevailing Procure to Pay practicesStrong understanding of accounts payable/supplier payment regulatory requirements, where applicableDemonstrated ability to work effectively in a large multi-state, high volume, complex, decentralized work environment, preferably in healthcareExperience in building and scaling strong service delivery teams, developing roadmaps, and formulating plans to adapt to changing work environmentsProficiency in MS Office (Excel, Word, Power Point)Extensive experience with Account Payable ERP and case management systems. Experience with Infor and/or similar automated AP systems is a plusSound business acumen; ability to define root cause, drill into details, and implement effective countermeasures where required. Ability to identify opportunities and take appropriate actions.Action-oriented; proven ability to adapt and adjust own views and objectives in order to achieve defined goalsDemonstrated commitment to employee development, recognition, and accountability to accomplish operational objectivesOther proven attributes: Critical thinker; excellent communication skills; excellent interpersonal management skills; ability to work effectively in a fast-paced and continuously changing environment; attention to detail and ability to anticipate potential issues and planned solutions; ability to work with competing priorities; ability to work with confidential information; commitment to department and organization objectives

Pay Range

$54.12 - $78.47 /hour