External Talent Development Program (Prior Chick-fil-A Restaurant Experience)

Please review the below information BEFORE expressing interest in Chick-fil-A, Inc.’s Talent Development Program (TDP):

60-min Live Informational Session: Prior to applying, it is strongly recommended to attend a Live Informational Session to learn more about TDP and ask questions to a recruiter and current TDP Participants. This virtual event dives deep into the history and purpose of TDP, the logistics of the program, training, salary and benefits, the interview process, and more.

Note: This role is being posted for individuals who have previously served within a Chick-fil-A or STC Brands Restaurant. For current restaurant team members, please apply via the Internal Talent Development Program posting.

Chick-fil-A, Inc.’s Talent Development Program (TDP) is a 36-month program focused on the development of high caliber business professionals that deliver premier learning experiences.

TDP Participants will be responsible for delivering high quality learning experiences on restaurant operations that affect Chick-fil-A, Inc. brand standards through training and facilitation for franchised Operators, Chick-fil-A, Inc. restaurant leaders, and Chick-fil-A, Inc. Support Center Staff. They will be responsible for leading or facilitating training of Chick-fil-A, Inc. restaurant leaders on Chick-fil-A’s history and the brand. Additionally, Participants will have the opportunity to assist in leading trainings offered at the Support Center on new products, services, and applications.

Lastly, some TDP Participants may receive additional development opportunities to support projects and initiatives through short-term business rotations. Information about the business rotations will be made available as needed to eligible TDP applicants as appropriate.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

Serve as a trainer/facilitator to meet the core needs of Chick-fil-A, Inc. Training Programs at the Support Center and in the field in Chick-fil-A branded restaurants. Demonstrate expertise in all food preparation procedures, standards, quality, and taste requirements. Demonstrate expertise of Chick-fil-A training resources. Provide coaching to develop skills, abilities, and mindset for trainees. Participants will coach and train new Franchised Operators, Interim Managers, Chick-fil-A, Inc. restaurant leaders [DM1] and Chick-fil-A, Inc. Staff on brand standards and operations. Provide coaching, feedback and development to Chick-fil-A, Inc. Field Talent Staff Trainers, and program peers. Build and maintain positive partnerships with key stakeholders. Give regular consultative feedback to program partners and key stakeholders on the design, development and overall effectiveness of program sessions, activities, and resources. Provide logistical coordination support to Learning Program partners. Ensure all activities adhere to Chick-fil-A brand, state, and local health/safety procedures.

Minimum Qualifications

Prior Chick-fil-A or STC Brand Restaurant experience Exceptional oral communication and active listening skills Strong written communication skills Proficient in Microsoft Office suite and Apple hardware (iPad) Strong organizational skills and attention to detail Professionalism in appearance and presentation Self-motivated, self-starter with ability to work independently and within a team on multiple initiatives at the same time Able to organize and process large amounts of complex, detailed information Establish and maintain a positive learning environment

Preferred Qualifications

Chick-fil-A Restaurant Leadership experience Bachelor’s degree or 5 years of leadership experience Experience training in a restaurant or retail environment Strong project management skills Consulting skills People and project leadership experience

Chick-fil-A, Inc. is an equal opportunity employer, and all TDP Participants are employed at-will.

Minimum Years Of Experience

1

Travel Requirements

50%

Preferred Level Of Education

Bachelors Degree