Clinic Patient Representative Senior - Primary Family Medicine
📋 Role Overview & Responsibilities
Description
Summary
Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assist with referrals. Collects payments and prepares cash for deposits.
Financial: Responsible for determining, collecting and posting co-pays and deductibles; for address prior balances and establishing payment plans as directed by policy and procedure; for directing patients to appropriate financial counselors as needed; for ensuring accuracy in daily reconciliation/cash management process for site/unit.Safety: Responsible for prevention of injury or harm to self; for ensuring safe work environments for others.Policy Development: Assist Supervisor/Manager/Associate Director/Director in determining clinic specific policies related to front end operations.Decision Making: Decision will require knowledge and understanding of system policies; assists leadership as needed.Problem Solving: Reviews material to see if necessary information is on hand and is accurate. Assist other employees and/or patients with problems, as needed.
Requirements
High school diploma or equivalentThree (3) or more years of experience in a health care organizationAbility to operate 10 key calculator by touch, telephone, computer, copier, and fax machineExcellent interpersonal and communication skills and good math knowledge essentialKnowledge of managed care preferredSome College preferredICD9 and CPT coding (advanced skills) preferredExperience with charge posting or collections preferred
Work Type
Full Time
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This position is located in New Boston, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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