Patient Family Engagement Coordinator

Department/Unit: Emergency Department/ Liberty Campus

Shift/Hours: 2nd Shift, 40 hours weekly

Benefit Eligible: Yes

Expected Starting Salary: $21-25.75/hour

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's Hospital Has Been Named

The #1 Pediatric Hospital in the Nation - US News and World Report 2023On Forbes Magazine's 2022 list of America’s Best Employers for DiversityOne of four Medical Centers making the list of the 2022 Glassdoor Best Places to WorkAn LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

Working as a Patient and Family Engagement Coordinator at Cincinnati Children’s Hospital Medical Center you will:

Serve as liaison with the department for patient and family activities Educate staff on basic family engagement principles Use provided evaluation tools to evaluate family experiences and project outcomes Acquire knowledge of best practices and effective strategies for partnership with patient and family partners. Share provided educational support to department members to help them understand the benefits of family engagement. Acts as a resource to the department in family-centered care Demonstrate ability to work cooperatively and successfully with staff patients and families. Relate to diverse age and demographic backgrounds Document engagement activities in a standard database. Provide reports as requested Serve as a primary point of contact and provide assistance, information, and support to patients, families, and staff requesting information Identify organizational resources that are available to address department needs. Disseminate information within the department. Anticipate needs and facilitate solutions to issues in collaboration with other patient family engagement specialists and department leaders.

Market Leading Benefits Including

Medical coverage starting day 1 of employment. View employee benefits herePension plan and optional 403(b) supplemental retirement plansTuition reimbursement for continuing educationEmployee discount programs through our many community partnersSupport through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource GroupPhysical and mental health wellness programs

Education/Experience

Required

High school diploma or equivalent3+ years of work experience in a related job discipline

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).

Job

Customer Service

Primary Location

United States-Ohio-Cincinnati-Liberty Township

Schedule

Full-time

Shift

Evening Job

Job Type

Standard

Department

Liberty Emergency Department

Employee Status

Regular

FTE

• 0

Weekly Hours

40

Salary Range

• 21