Client Service Consultant I

Let’s be unstoppable together!

Circana is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.

Learn more at www.circana.com.

What will you be doing?

The Client Service Consultant is a multi-faceted role responsible for service excellence and maintaining a deep understanding of customer needs and requirements. This is a people-centric leadership role focused on developing trust, providing coaching, and maximizing the talent of their team. This leader will be accountable for executional excellence of their team members and driving positive results for their associated clients.

Job Responsibilities

Service Leadership & Communication

Demonstrate technical leadership by managing end to end process of content deliveryEffectively synthesizes content written and verballyProactively manages communication and expectations with team members, clients and cross functional teamsProvide on-going support and expertise for CIRCANA solutions, data questions, story building, and troubleshooting, which may also include leading client trainingsProvide coaching and feedback to team members to aid in developmentWork closely with functional teams (e.g. Product Management, Support, Sales) to ensure customer needs are being prioritized and addressed appropriately

Leadership & Collaboration

Collaborates with virtual and diverse teams (i.e. offshore and onshore)Exhibits humility and curiosity with team members to drive engagementProvides escalation support for internal client teams and delivers executive communications

Executional Excellence

Drives transformation for clients, focusing on change management aspect to ensure smooth transitionsAccountable for ensuring all change events and client deliverables are on time and accurateEstablish and maintain scorecard metrics (key performance and key behavioral indicators); measures progress against quality initiativesStrives to break down barriers internally to drive increased performance and efficiency

Requirements

BA/BS Degree or 3-5 or more years of relevant experienceStrong leadership skills; must be able to effectively lead internal teams (both local and remote), be approachable, and inspire trustManage a team of 2-4 AnalystOutstanding verbal and written communication skills and professional etiquetteAbility to work in a fast-paced environment, be flexible and welcoming to changePrompt decision-maker and creative thinker, with excellent problem-solving skills, with a positive attitudeDemonstrate strong work ethic with calmness and composure in times of uncertaintyKeen operational skills; ability to recognize the opportunity for process improvement/standardizationDemonstrated expertise managing and enforcing processes, improvement initiatives, and complianceProven technical abilities; experience using Excel, data management toolsDemonstrated expertise in translating data and analysis into relevant implicationsExperience working in a consultative manner with clientsSkilled at developing relationships with clients and cross-functional teams to become a trusted and value-added business partnerSuccessful experience delivering data and technical training for enablement of clients

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questionsSeek Clarity: Embracing complexity to create clarity and inspire actionOwn the Outcome: Being accountable for decisions and taking ownership of our choicesCenter on the Client: Relentlessly adding value for our customersBe a Challenger: Never complacent, always striving for continuous improvementChampion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrityCommit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): REMOTE

This position can be located in the following area(s): REMOTE

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is [$61,000.00 to $85,000.00K].

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

You can apply for this role by clicking apply now.