Membership Services Coordinator

The Colorado Intergovernmental Risk Sharing Agency (CIRSA) is seeking a Membership Services Coordinator with strong communication, project management, and relationship-building skills. The Membership Services Coordinator plays a key role in our mission of providing Colorado municipalities with the risk management solutions they need to help their communities thrive.

The Membership Services Coordinator contributes to a variety of marketing, communications, outreach, and public relations duties including client relationship building, engagement, recruitment, and retention efforts; managing and updating member contact information, and member access to the organization’s Risk Management Information System (Origami Risk). This position actively engages with CIRSA Members (Colorado municipalities and affiliated entities) via phone and email, and is the front line in terms of providing customer service, technical support, and remote troubleshooting as it relates to our member website and claims portal. In this role, you will also have the opportunity to help plan and attend memorable and meaningful Member events throughout the state.

Why you want to work here: At CIRSA, we recognize that our outstanding staff is the backbone of our organization. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families. Current benefits include:Flexible work arrangements including work from home401(a) match of 10 percent28.5 days of PTO & 13 paid holidays per yearMedical, Dental, and Vision Insurance – high deductible health plans for individuals and families/domestic partnershipsFully funded Health Savings AccountVoluntary 457(b) Deferred Compensation PlanCafeteria Plan for dental, vision, and dependent careShort- and Long-Term DisabilityLife Insurance and AD&DTuition ReimbursementWellness Program including an onsite fitness centerEmployee Assistance ProgramBereavement Leave

Position Hiring Range: The salary range for the position is $44,200 - $61,800, depending on qualifications.

You’ll thrive in this position if you:Actively address customer inquiries, requests, and enjoy providing remote technical support.Enjoy working with people, have a positive attitude and professional demeanor, and can actively engage with CIRSA clients, staff, and vendors to develop relationships and build rapport.Are passionate about improving the CIRSA experience and demonstrate dedicated customer service techniques and principles, including being highly responsive to member inquiries.Are organized, results-driven, and detail-oriented and can put those skills to use in managing projects and seeing them through completion.Enjoy interacting face-to-face with clients and prospective clients at events, fairs, and meetings to effectively promote CIRSA.Have excellent verbal and written communication skills and can effectively convey information via phone and email.Understand and appreciate marketing and branding principles, campaign execution, and brand integrity.Have a proficiency for effectively managing data and monitoring and reporting on customer analytics through a variety of software systems.Enjoy finding new and more efficient processes for completing tasks and projects; have proficient computer skills and are adept at learning new software applications.Take ownership for accomplishing new requests with the ability to manage multiple projects.Foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.

What You Bring to CIRSA: Education: Bachelor’s Degree in related field required.Work Experience: Two years of professional-level experience, or any equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.Valid Driver’s License preferred.

About the Organization: CIRSA is a municipal self-insurance pool dedicated to providing proactive risk management services and comprehensive property/liability and workers’ compensation coverages to Colorado cities and towns. Over 85% of Colorado’s municipalities make up CIRSA’s membership. For more information on CIRSA, please visit www.cirsa.org.

No phone calls, please. CIRSA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, ancestry, age, sex, disability, genetic information, sexual orientation, gender identity, gender expression, military status or any other status protected by law. To apply, please email your resume and cover letter to applicant.marketing@cirsa.org. Applicants selected for further consideration will be required to submit a completed CIRSA job application.