HR Delivery QA/QC Analyst

Job Id: 24724165

The QAQC role is an integral part of our quality assurance team. This role will ensure that our cases are reviewed for accuracy, including planning, scoping, sampling, execution and observation validation. This role will work closely with our global HR Business Partnership organization to execute the monthly review of discipline, performance and other related cases and ensure adherence to the Global QAQC procedures.

Key Responsibilities

Conduct review of cases to ensure all required fields are completed, related documents are included, and information is documented accordingly.Ensure cases are remediated appropriately and within timeline.Complete reports with findings according to procedure and timelines.Create and maintain reports on metrics as required.Perform work activities according to procedures and exhibit good understanding of concepts within own technical area.Liaise with stakeholders and clients to provide feedback in relation to quality documentation and metrics and address improvement opportunities to lower risk.Provide coaching and training to other team members as needed.Perform other duties and functions as designed.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

The ideal candidate will have the following education, knowledge and experience:

Bachelor’s degree or equivalent work experience preferred.3-5 years of relevant experienceVery high attention to detailPast experience reviewing cases within an HR environmentAdvanced knowledge of Excel (i.e. sorting, filtering, basic formulas, etc.)Advanced knowledge of PowerPoint and other MS Office including Outlook and Word. Ability to collaborate, coordinate and execute with the broader HR teamsWell-developed organization, analytical and problem solving skillsTime management skills and the ability to work on and meet tight deadlinesExperience in working in a unit requiring coordination across multiple regions and ability to deliver in a global organizationAdaptable, flexible and able to respond to changes in prioritiesContinuous improvement mindsetPossess strong team building and project management skillsFluency in Spanish is preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group

Human Resources

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Job Family

HR Advisors & Generalist

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Time Type

Full time

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Primary Location

Tampa Florida United States

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Primary Location Full Time Salary Range

$62,620.00 - $87,380.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date

Apr 24, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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