Visitor Services Assistant - Denver Parks and Recreation

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

This is an on-call position, which means it is a part-time, hourly role. This position will work between 16-24 hours per week and no more than 39 hours per week. The pay range for this position $19.11 – $28.67/hour and is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits. On‐call positions may have routine or variable work schedules.

Candidates with bilingual skills in Spanish or Lakota may be eligible to receive a bilingual services stipend of $50 per pay period.

Location

The Buffalo Bill Museum is seeking a part-time Visitor Services Assistant to welcome and orient guests, provide general administrative support for museum operations, and assist with interpretation, educational programs, outreach and social media.

The typical schedule for this position will be 8:45 a.m. - 5:15 p.m., including one weekend day and some evenings, though scheduled days may vary, and scheduled hours may increase or decrease based on need and seasons.

Public transportation is not available to Lookout Mountain Park and applicants should have access to their own transportation.

What You’ll Do

The Buffalo Bill Museum and Grave is part of the Denver Mountain Parks system and is located at Lookout Mountain Park in Golden, Colorado. Lookout Mountain Park includes the Buffalo Bill Museum and grave site, a café and gift shop, picnic area, and related facilities, and has breathtaking views of Golden and Denver.

The museum collects, preserves, and interprets artifacts and archival materials associated with William F. "Buffalo Bill" Cody, the Wild West show, and the diverse performers who toured nationally and internationally with the show. We are a small museum with a collection of 9,000 items that is of interest to the public, collectors, and scholars. We attract local, national, and international visitors, and have a high visitation rate in comparison to the size of our staff and building footprint.

Job duties and responsibilities of this position include, but are not limited to, the following:

Serve as the first point-of-contact for visitors to the Buffalo Bill MuseumInteract with the public and internal customers in person, by phone and by email in a professional, courteous mannerAnswer questions related to the Buffalo Bill Museum and history and assist visitors with research requestsOperate the cash register, balance out the register, and prepare reportsKeep brochures and foreign language translation guides stockedOpen and close the museumMonitor security cameras, contact park rangers or law enforcement in the case of an emergencyAssist with event preparation, educational programs, and community outreachPresent short interpretive programs onsiteCreate content for social media following museum’s social media planCreate program props, worksheets, handouts, other audio/visual aids, and computer-generated presentations to enhance education and interpretive programsAssist with collections database including photographing artifacts and scanning archival materials

About You

What You’ll Bring

Our ideal candidate will have

An interest in historyExperience working at a museum, cultural or natural history siteExperience planning, development and presentation of historical and curriculum-based education programs for kindergarten through high school studentsExperience in researching, developing, and presenting a variety of place-based, educational programs on history and/or cultural resource topics for diverse audiencesCertified Interpretive Guide certificate through the National Association for Interpretation or willingness to complete once hired Entry level experience using PastPerfect or another artifact collections databaseExperience using Publisher and AdobeExperience with direct customer service in person, by phone, and through emailThe ability to communicate with diverse audiences and conduct oneself in a professional mannerA valid driver's license and be able to drive

Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

Education: Graduation from high school or the possession of a GED, HiSET, or TASC CertificateExperience: One (1) year of clerical experienceEquivalency: Additional appropriate education may be substituted for the minimum experience requirements

This position requires an online assessment. Once you complete your application, if you meet the qualifications for the position, you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment. You will have five days to complete the assessment. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org.

Application Deadline

This position is expected to stay open until 5/1/24. Please submit your application as soon as possible and no later than 5/1/24 at midnight

About Everything Else

Job Profile

CC1484 Administrative Support Assistant II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Oncall

Position Salary Range

$19.11 - $28.67

Starting Pay

$19.11 – $23.89/hour based on experience and education

Agency

Parks and Recreation

Assessment Requirement

Administrative Professional

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.