Operations Manager (AUS)

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 19+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

Perks of Being a Team Member at CLEAR!

Competitive compensation structure with base and target bonus3 weeks paid time off, increasing with time in service and 10 company-paid holidays $100 monthly wellness stipend for health and fitness-related expenses401k Retirement Plan with company matchComprehensive benefit offerings that include medical, dental, vision, pet, home, and auto insurance, company-paid disability and life insurance, and MetLaw legal benefitsFamily Planning benefits through KindBodyPaid Parental LeaveFamily, Military & Bereavement Leave ProgramEmotional Well Being AssistanceOngoing training & development programs to grow & advance your career with a growing company! Free CLEAR memberships for you and one other. Plus a discounted membership for three friends!

Terms and conditions of the benefit, including eligibility are detailed in the applicable benefit policy or plan and are subject to change without notice.

Who We Are

A Day in the Life at CLEARHow CLEAR works Our Values

About the Position

The Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily operations of a team of hourly Ambassadors. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.

Key Responsibilities Include

Spend 60% of time on the floor in a customer-facing environment at the airportEnsure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integritySupport the General Manager in all essential duties for the efficient operation of the station, creating an environment in which Ambassadors are able to perform duties related to security, service and sales. Assist with the recruitment, on-boarding, and development of Ambassadors while supporting a culture of continuous learning and development. Coach, mentor, and train the team to meet sales and customer service goals and standardsAssist with employee relations matters & investigations as needed Analyze key metrics, customer feedback and direct "on the floor" observations to make informed decisions on how to improve team performanceBuild and foster internal and external stakeholder relationships & serve as a trusted member of your local station leadership team

Ideal candidates will have

At least 3 years of leadership experience in a customer-facing operation (i.e. retail, restaurants, hospitality, rental cars). Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.Solid leadership and organizational skills, and ability to manage multiple priorities in an ever-changing environmentExperience with employee engagement, customer satisfaction, sales and adhering to compliance standards. Proficiency in using technology daily in your work Required to successfully complete a government background investigationAbility to stand/walk for extended periods of timeAbility to follow policies and procedures set forth by CLEAR, airport, state and federal regulationsAvailability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.