Cloud & Support Manager (IT)

At ClearPoint Health, we believe in tailoring health benefit solutions as uniquely as the businesses we serve. Our purpose-driven Self-Funded Platform for small to mid-sized employers leverages a community of businesses to generate market-leading discounts on medical stop-loss insurance, provider networks, cost containment solutions, and member navigation tools. We aim to elevate the quality of care and member experience while reducing avoidable costs.

Position Overview

As a Cloud & Support Manager, you'll spearhead the cutting-edge realm of cloud infrastructure, orchestrating seamless transitions to cloud-based solutions and optimizing their performance. You'll lead a dynamic team dedicated to delivering top-notch technical support, resolving issues with lightning speed, and fortifying the security of our cloud environments. Collaborating with forward-thinking stakeholders, you'll drive innovation, harnessing the power of the cloud to propel our business to new heights of efficiency and success.

Responsibilities

Lead and oversee the deployment, management, and optimization of cloud infrastructure, ensuring high availability and performance. Manage and motivate technical teams to deliver exceptional support and results, including incident resolution and system maintenance. Implement and maintain IT service management practices and methodologies, such as ITIL, to ensure effective incident, problem, and change management. Develop and enforce security best practices and compliance standards for cloud environments to mitigate risks and protect sensitive data. Collaborate with cross-functional teams and stakeholders to develop strategic plans for leveraging cloud technologies to drive business growth and innovation. Ability to design and implement cloud-based solutions using Azure services to meet organizational objectives. Qualifications:

Proficiency in Microsoft 365 (M365) suite and Azure cloud platform. Strong understanding of Azure architecture, including virtual machines, storage accounts, networking, and security features. Experience managing and optimizing Azure infrastructure to ensure scalability, reliability, and cost-efficiency. Knowledge of Microsoft 365 components such as Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Intune, and Autopilot, including integrations and administration Expertise in Azure Active Directory (AAD) for identity and access management, including single sign-on (SSO) and multi-factor authentication (MFA) Lead and mentor the Help Desk team. Establish and maintain Help Desk procedures and workflows for incident management, problem resolution, and service requests. Monitor Help Desk performance metrics and implement continuous improvement initiatives to enhance efficiency and effectiveness. Proficiency in IT service management practices and methodologies, such as ITIL, to ensure effective incident, problem, and change management. Customer-focused mindset with a commitment to delivering high-quality support services and solutions. Strong leadership skills with a proven track record of managing technical teams to deliver exceptional support and results. Excellent communication skills to collaborate with stakeholders and articulate technical concepts and requirements. Strategic thinking and the ability to develop and execute plans to leverage cloud technologies for business growth and innovation. 5+ years of applicable experience providing help desk and cloud support.

ClearPoint Health is an equal opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds and experiences.

Join us at ClearPoint Health and be a driving force in reshaping the landscape of health benefit solutions. If you’re ready to be part of a dynamic team making a meaningful impact, we encourage you to apply!