General Manager - Fitness

Company DescriptionClub Pilates is the largest premium network of group Pilates studios in the world. We offer franchise opportunities to make Pilates accessible to more people, both financially and geographically. With over 600 locations, we are breaking down traditional barriers and bringing the benefits of Pilates to as many people as possible.

Values:Integrity – The foundation of our business is built on honesty and trust, loyalty and dedication tothe company, our members and to each other.Community– We are a loyal Club Pilates team working together with passion as we bring thebenefits of Pilates to our external community. We feel a connection with each other and our members through open communication and support.Passion– This is our driving force. It is at the heart of everything we do. The knowledge that we are impacting people in a positive way empowers everyone on our team.Professionalism– Working in an organized and productive manner to achieve results and exceed sales goals.

Role DescriptionThis is a full-time on-site role for a General Manager - Fitness at Club Pilates located in Framingham, MA. The General Manager will be responsible for overseeing the day-to-day operations of the studio, managing staff, scheduling classes, and ensuring the studio is clean and well-maintained. The General Manager will also be responsible for driving membership sales, implementing marketing strategies, and providing exceptional customer service.

The General Manager is responsible for driving the four streams of in-studio revenue:Membership Sales (~70-80% of total revenue)Private Training (~10% of total revenue)Retail (~10% of total revenue)Teacher Training (~5-10% of total revenue)

Qualities of Successful General ManagersConsistently achieves revenue goals. Takes responsibility for performance by controlling the controllable.Team builder. Motivates the team to offer incredible classes and top-notch customer service.Skillfully utilizes the tools provided and works the Club Pilates system provided by CorporateTakes ownership in-studio, taking pride in studio cleanliness and developing staff as necessary.

REQUIREMENTS:2+ years of retail/service sales or fitness sales experience.Confident in generating personal sales and training Sales Reps in salesAbility to manage and drive 4 revenue streams: memberships, retail, private training, and teacher trainingMust be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via emailAbility to excel in a fast changing, diverse environment.Ability to recognize areas of improvement and make changes using good judgment.An affinity and passion for fitness.Solid communication skills: written and verbalHighly organized, proficient in data management, ability to prioritize and meet deadlines.Professional, punctual, reliable and neat.Strong attention to detail and accuracy.Trustworthy and ability to handle confidential information.Ability to work harmoniously with co-workers, clients and the general public.Proficiency with computers and Studio software.

DUTIESLead generation including Grassroots Marketing and NetworkingImplement sales process to schedule prospects into Demo classMembership salesManage staff scheduleDirectly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory countsSupervise Sales RepresentativesHire/Manage all instructors at the studioReview instructor evaluations performed by Master TrainersIndependently make decisions related to high level customer serviceCollect out-standing duesMaintain cleanliness and organization of the Pilates StudioEnforce Club Pilates policies and proceduresEnsure all forms, administrative supplies, and studio literature is stocked and visibleSchedule and participate in networking/community events and studio promotionsStrategically manage marketing campaigns to generate leads for the studioAny other duties as assigned

COMPENSATION & BENEFITS:This position offers a very competitive base salary; based on experience & performanceCommission paid on salesOpportunity to bonus, based on performanceUnlimited growth potential within the company.