Chief Quality Officer
📋 Role Overview & Responsibilities
The Chief Quality Officer leads, facilitates, and oversees activities designed to support engagement teams in the execution of a high quality customer experience. Utilizing quality concepts and data analysis, the CQO facilitates initiatives surrounding the overall quality process that aligns with the strategic goals of our client. Reporting to, and at the direction of the COO, the CQO assists in the development of annual quality initiatives and drives progress of annual quality improvement priorities throughout our client. Collaborates with and informs leaders of opportunities for improvement based on data, best practices, and evidence. Provides clear direction for change and assists in change management.
ResponsibilitiesIn accordance with the strategic vision of our client to establish governance, controls, and policies to ensure our client's product is best in class.Maintain and report results of quality initiatives and development programs including engagement team skills evaluation, identify skill gaps from reported results and recommend the appropriate training. Intimate knowledge of current accounting standards for both public and private companies.Oversight of the National Office and quality control function.Oversight of client survey process, strategically evaluate data received as part of survey process for themes and oversee total quality service process.Oversight of the quality rating process.Oversight of engagement team audits and root cause analysis.Develop and execute training programs for quality related initiatives.Establish and oversee client acceptance / reacceptance process and related client risk ratings.Leadership responsibilities include building in person connections with the team, peers and senior leaders.
Qualifications15+ years of professional experience building and establishing quality related process driven solutions, preferably in professional services.CPA required, MBA a plusExperience leading quality improvement initiatives that are collaborative, results-oriented and data-driven.Ability to provide mentorship and guidance to staff at all levels.
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This position is located in Philadelphia, PA with potential relocation and sponsorship assistance depending on candidate qualifications.
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